General Manager — Porvorim Gymkhana

Hudle; Goa; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

CoPlay Porvorim Gymkhana in Goa seeks a General Manager to run the multi-sport complex end-to-end. You will own operations, people, revenue, and guest experience, ensuring facilities are well-maintained and compliant with tender requirements.

The role demands strong leadership, community respect in Goa, and fluency in Konkani; you will manage large teams, drive membership growth, and coordinate with government stakeholders to uphold standards and performance.

Qualifications

• 8–15 years of experience in facility, hospitality, or sports operations management.
• Proven track record of managing large multi-function facilities or properties.
• Experience with team management of 20+ on-site staff across diverse functions.
• Strong P&L ownership or at minimum senior-level exposure to financial reporting.
• Fluency in Konkani (Goan) — non-negotiable for government liaison requirements.
• Based in or willing to be based in Goa on a permanent basis.

Responsibilities

• Oversee day-to-day operations across all sport facilities, utilities, housekeeping, and security.
• Recruit, onboard, and manage the full on-site team (20+ staff) and define shift rosters.
• Drive membership sales and own monthly revenue targets; coordinate with events, F&B, and promotions.
• Serve as primary liaison with government bodies; ensure tender compliance and approvals.
• Manage facility P&L and submit weekly/monthly MIS reports to leadership.

Skills

Facility operations

Team management

P&L ownership

Vendor management

Goan Konkani fluency

Job description

CoPlay is a network of owned and operated sports centres — built to deliver a world-class, professionally managed sporting experience at scale across India.

CoPlay Porvorim Gymkhana is our flagship government-partnership venue in Goa — a full-scale multi-sport complex operated under a tender from the state government. The facility includes 3 swimming pools, badminton courts, a gym, squash courts, football ground, pickleball courts, cricket nets, hockey turf, a banquet hall, and a restaurant. This is one of CoPlay's most complex and prestigious sites.

Role Overview

The General Manager is the on-ground commander for the entire Porvorim Gymkhana complex. You own everything — the facility runs because of you. From ensuring the pools are clean at 6 AM to closing the books at the end of the month, you are accountable for operations, people, revenue, and the experience delivered to every member and guest who walks through the gates.

This is not a desk job. It calls for someone who is respected in the Goa community, fluent in the local language and culture, and experienced in running large, multi-function facilities where no two days look the same.

Key Responsibilities

Facility & Infrastructure Management

• Oversee day-to-day operations across all sports, utilities, housekeeping, and security
• Ensure all infrastructure — pools, courts, turf, gym, electrical, plumbing — is maintained to standard
• Manage AMCs, vendor contracts, and preventive maintenance schedules
• Handle emergency breakdowns and coordinate repairs with approved vendors
• Liaise with government representatives for major structural repairs, approvals, and compliance requirements under the tender

People & Team Management

• Recruit, onboard, and manage the full on-site team: housekeeping, security, reception, groundsmen, and sport-specific staff
• Define shift rosters, attendance, and performance review cadence
• Build and manage a network of coaching partners for each sport (swimming, badminton, squash, football, cricket, hockey, pickleball, gym)
• Foster a culture of discipline, hospitality, and pride in the facility

Membership & Revenue

• Drive membership sales across resident and non-resident categories for all sports and the facility overall
• Own monthly revenue targets and report actuals vs. plan to CoPlay leadership
• Oversee banquet hall and restaurant operations including event bookings, F&B vendor management, and revenue generation
• Design and implement membership campaigns, referral programs, and community events to grow the member base
• Coordinate with CoPlay's central marketing team for digital and offline promotions

Government & Community Relations

• Serve as the primary point of contact for all government liaisons related to the Gymkhana tender
• Build and maintain strong relationships with local government officials, panchayat representatives, and community leaders
• Ensure all compliance obligations under the tender — reporting, usage metrics, maintenance standards — are met on time
• Represent CoPlay positively within the Goa sports and community ecosystem

Finance & Reporting

• Manage the facility P&L — control costs across utilities, staffing, maintenance, and consumables
• Submit weekly and monthly MIS reports to CoPlay leadership covering revenue, footfall, membership conversions, and operational issues
• Approve vendor invoices and manage petty cash within sanctioned limits

What We're Looking For

We are open to candidates from diverse operational backgrounds. Strong fits include:

Profile Type Why It works

Sports Complex / Club GM Direct experience running multi-sport facilities, memberships, coaching ecosystems — hotel-like hospitality but with a sporting soul

Hotel / Resort GM (mid-scale) Trained in multi-department operations, P&L management, guest experience, and team leadership — translates directly to a large facility like this

Defence / Paramilitary (ex-officer) Proven discipline, facility management from cantonments, infrastructure oversight, and command of large diverse teams

District Sports Officer / Govt Sports Body Deep understanding of government processes, liaison comfort, and local Goa network — combined with sports administration experience

Hospitality + Sports Combo Someone who has managed a resort's sports and recreation division, or a large residential club with poolside, courts, and dining

Must-Have Qualifications

• 8–15 years of experience in facility, hospitality, or sports operations management
• Proven track record of managing large multi-function facilities or properties
• Experience with team management of 20+ on-site staff across diverse functions
• Strong P&L ownership or at minimum senior-level exposure to financial reporting
• Fluency in Konkani (Goan) — this is non-negotiable given the community and government liaison requirements
• Based in or willing to be based in Goa on a permanent basis

Strong Advantages

• Prior experience with government-leased or tendered facilities
• Network within Goa's sporting, government, or community circles
• Experience managing membership-based revenue models
• Familiarity with sports coaching partner ecosystems and multi-sport programming
• Background in managing swimming pools and associated safety/lifeguard protocols

Why This Role

• Run one of the most significant multi-sport public facilities in Goa — with real autonomy
• Be the founding GM of a flagship CoPlay site with strong brand and operational backbone behind you
• Work at the intersection of sport, community, and government — meaningful, visible work
• Competitive fixed salary + performance variable linked to membership and revenue targets
• Join a high-growth sports-tech company with a national footprint and an ambitious expansion roadmap