Specialist, Time and Attendance

XPO India; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

XPO India is seeking an HR Shared Services professional to support payroll, timekeeping, and HR inquiries for a large multi-state organization. You will enter and audit time and personnel data, handle timecard adjustments, and assist associates and managers with HR processes.

Strong attention to detail, excellent communication, and the ability to escalate complex issues are essential for timely, accurate service delivery.

Qualifications

• 3 years of HR shared services, payroll, customer service, or related experience.

Responsibilities

• Support the HR and Payroll teams by providing timely assistance to associates and managers on HR, payroll, timekeeping, and attendance inquiries.
• Enter, maintain, and audit employee time, attendance, and personnel data in HR and payroll systems to ensure accuracy and compliance with established procedures.
• Process timecard corrections, historical edits, PTO adjustments, and termination-related transactions, including final PTO payout calculations.
• Partner with managers to validate and resolve routine timekeeping, attendance, and payroll-related issues.
• Respond to employee questions regarding PTO, timekeeping, payroll, and other HR processes, delivering a high-quality customer experience.
• Monitor HR and payroll systems to identify routine data discrepancies and ensure compliance with company policies and procedures.
• Review, reconcile, and maintain HR and payroll records in accordance with established standards, timelines, and service expectations.
• Identify issues in straightforward situations, apply established procedures to determine appropriate resolutions, and escalate more complex matters when needed.
• Take ownership of assigned and escalated requests, ensuring accurate documentation, timely follow-up, and complete case resolution.
• Collaborate with internal partners to support the effective delivery of HR and payroll services.

Skills

HR shared services experience

Payroll processing

Confidential data handling

Attention to detail

Organizational skills

Customer service

Communication skills

Escalation handling

Timekeeping

Attendance processing

Process adherence

Tools

ServiceNow

Kronos

Workday

UKG

Job description

• 3 years of HR shared services, payroll, customer service, or related experience, preferably within a large multi-state organization.
• Ability to accurately process transactions and maintain confidential employee information.
• Ability to identify issues in straightforward situations, follow established procedures, and make sound decisions within defined guidelines.
• Strong attention to detail and organizational skills.
• Experience with contact center technology and case management systems (ex: ServiceNow).
• Experience with workforce management or HR systems (ex: Kronos, Workday, UKG).
• Strong customer service skills with a focus on timely and accurate resolution of employee inquiries.
• Demonstrated ability to prioritize work, follow established processes, and meet service-level expectations.
• Ability to recognize when issues fall outside standard procedures and require escalation.
• Professional communication skills and the ability to interact effectively with employees and managers at all levels.
• Understanding of standard business practices and professionalism in a service-oriented environment

What you’ll do on a typical day:

• Support the Human Resources and Payroll teams by providing timely assistance to associates and managers on HR, payroll, timekeeping, and attendance-related inquiries.
• Enter, maintain, and audit employee time, attendance, and personnel data in HR and payroll systems to ensure accuracy and compliance with established procedures.
• Process timecard corrections, historical edits, PTO adjustments, and termination-related transactions, including final PTO payout calculations.
• Partner with managers to validate and resolve routine timekeeping, attendance, and payroll-related issues.
• Respond to employee questions regarding PTO, timekeeping, payroll, and other HR processes, delivering a high-quality customer experience.
• Monitor HR and payroll systems to identify routine data discrepancies and ensure compliance with company policies and procedures.
• Review, reconcile, and maintain HR and payroll records in accordance with established standards, timelines, and service expectations.
• Identify issues in straightforward situations, apply established procedures to determine appropriate resolutions, and escalate more complex matters when needed.
• Take ownership of assigned and escalated requests, ensuring accurate documentation, timely follow-up, and complete case resolution.
• Collaborate with internal partners to support the effective delivery of HR and payroll services.