Specialist, Time and Attendance

XPO; Maharashtra; On-site; INR 400,000 - 800,000; Full time

Job summary

XPO in India is seeking a Specialist, Time and Attendance to support HR and payroll teams with timely assistance on timekeeping, attendance, and payroll inquiries. You will enter and audit time data, process corrections, and work with managers to resolve routine issues, ensuring accuracy and policy compliance.

The role emphasizes confidentiality, attention to detail, and strong customer service skills, with exposure to HR systems such as Kronos/Workday/UKG and ServiceNow.

Qualifications

• 1 year of HR shared services, payroll, or related experience.
• Working knowledge of HR processes in at least one HR function.
• Proficiency with Microsoft Office applications.
• Preferred: 3 years in HR shared services or payroll.
• Ability to handle confidential information and process data accurately.
• Experience with ServiceNow and HR systems (Kronos/Workday/UKG) is a plus.
• Strong customer service, communication, and issue-resolution skills.

Responsibilities

• Support HR and Payroll teams with timely assistance on HR, payroll, and attendance inquiries.
• Enter, maintain, and audit timekeeping and personnel data in HR/payroll systems.
• Process timecard corrections, PTO adjustments, and termination-related transactions.
• Collaborate with managers to resolve routine timekeeping and payroll issues.
• Respond to employee questions regarding PTO, timekeeping, and payroll processes.
• Monitor HR and payroll systems for data discrepancies and policy compliance.
• Review and maintain HR/payroll records according to standards and timelines.
• Identify issues, apply procedures, and escalate complex matters as needed.
• Own assigned and escalated requests with timely follow-up and documentation.
• Work with internal partners to deliver HR and payroll services efficiently.

Skills

HR shared services

Payroll

Customer service

MS Office

Tools

ServiceNow

Kronos

Workday

UKG

Job description

What you’ll need to succeed as a Specialist, Time and Attendance at XPO

• 1 year of HR shared services, payroll, customer service, or related experience, preferably within a large multi-state organization.
• Working knowledge of HR processes, procedures, and compliance requirements within at least one HR functional area (ex: employee data, benefits, payroll, staffing, compensation, or learning).
• Proficiency with Microsoft Office applications.
  

Preferred qualifications:

• 3 years of HR shared services, payroll, customer service, or related experience, preferably within a large multi-state organization.
• Ability to accurately process transactions and maintain confidential employee information.
• Ability to identify issues in straightforward situations, follow established procedures, and make sound decisions within defined guidelines.
• Strong attention to detail and organizational skills.
• Experience with contact center technology and case management systems (ex: ServiceNow).
• Experience with workforce management or HR systems (ex: Kronos, Workday, UKG).
• Strong customer service skills with a focus on timely and accurate resolution of employee inquiries.
• Demonstrated ability to prioritize work, follow established processes, and meet service-level expectations.
• Ability to recognize when issues fall outside standard procedures and require escalation.
• Professional communication skills and the ability to interact effectively with employees and managers at all levels.
• Understanding of standard business practices and professionalism in a service-oriented environment
  

What you’ll do on a typical day:

• Support the Human Resources and Payroll teams by providing timely assistance to associates and managers on HR, payroll, timekeeping, and attendance-related inquiries.
• Enter, maintain, and audit employee time, attendance, and personnel data in HR and payroll systems to ensure accuracy and compliance with established procedures.
• Process timecard corrections, historical edits, PTO adjustments, and termination-related transactions, including final PTO payout calculations.
• Partner with managers to validate and resolve routine timekeeping, attendance, and payroll-related issues.
• Respond to employee questions regarding PTO, timekeeping, payroll, and other HR processes, delivering a high-quality customer experience.
• Monitor HR and payroll systems to identify routine data discrepancies and ensure compliance with company policies and procedures.
• Review, reconcile, and maintain HR and payroll records in accordance with established standards, timelines, and service expectations.
• Identify issues in straightforward situations, apply established procedures to determine appropriate resolutions, and elevate more complex matters when needed.
• Take ownership of assigned and escalated requests, ensuring accurate documentation, timely follow-up, and complete case resolution.
• Collaborate with internal partners to support the effective delivery of HR and payroll services.