Specialist, Time and Attendance

XPO Logistics, Inc.; Pune District; On-site; INR 600,000 - 800,000; Full time

Job summary

XPO Logistics, Inc. in Pune, India seeks a Specialist in Time and Attendance to support HR and Payroll teams with timely inquiries and data entry for timekeeping and attendance. You will audit and maintain employee records, handle timecard corrections, and assist managers with routine payroll issues.

The role emphasizes accuracy, adherence to processes, and collaboration with internal partners to deliver high-quality HR services in a busy shared services environment.

Qualifications

• 1 year of HR shared services, payroll, customer service, or related experience.
• Working knowledge of HR processes, procedures, and compliance requirements within at least one HR functional area (e.g., employee data, benefits, payroll).
• Proficiency with Microsoft Office applications.

Responsibilities

• Support HR and Payroll teams by providing timely assistance to associates and managers on HR, payroll, timekeeping, and attendance inquiries.
• Enter, maintain, and audit employee time, attendance, and personnel data in HR and payroll systems to ensure accuracy and compliance.
• Process timecard corrections, historical edits, PTO adjustments, and termination-related transactions, including final PTO payout calculations.
• Partner with managers to validate and resolve routine timekeeping, attendance, and payroll issues.
• Respond to employee questions regarding PTO, timekeeping, payroll, and other HR processes, delivering a high-quality customer experience.
• Monitor HR and payroll systems to identify routine data discrepancies and ensure compliance with policies.
• Review, reconcile, and maintain HR and payroll records per standards and timelines.
• Identify issues in straightforward situations and apply established procedures to determine resolutions.
• Take ownership of assigned and escalated requests with timely follow-up and complete case resolution.
• Collaborate with internal partners to deliver effective HR and payroll services.

Skills

HR shared services

Payroll

Customer service

Attention to detail

Communication skills

Tools

ServiceNow

Kronos

Workday

UKG

Microsoft Office

Job description

Select how often (in days) to receive an alert: Create Alert

What you’ll need to succeed as a Specialist, Time and Attendance at XPO

• 1 year of HR shared services, payroll, customer service, or related experience, preferably within a large multi-state organization.
• Working knowledge of HR processes, procedures, and compliance requirements within at least one HR functional area (ex: employee data, benefits, payroll, staffing, compensation, or learning).
• Proficiency with Microsoft Office applications.

Preferred qualifications:

• 3 years of HR shared services, payroll, customer service, or related experience, preferably within a large multi-state organization.
• Ability to accurately process transactions and maintain confidential employee information.
• Ability to identify issues in straightforward situations, follow established procedures, and make sound decisions within defined guidelines.
• Strong attention to detail and organizational skills.
• Experience with contact center technology and case management systems (ex: ServiceNow).
• Experience with workforce management or HR systems (ex: Kronos, Workday, UKG).
• Strong customer service skills with a focus on timely and accurate resolution of employee inquiries.
• Demonstrated ability to prioritize work, follow established processes, and meet service-level expectations.
• Ability to recognize when issues fall outside standard procedures and require escalation.
• Professional communication skills and the ability to interact effectively with employees and managers at all levels.
• Understanding of standard business practices and professionalism in a service-oriented environment

What you’ll do on a typical day:

• Support the Human Resources and Payroll teams by providing timely assistance to associates and managers on HR, payroll, timekeeping, and attendance-related inquiries.
• Enter, maintain, and audit employee time, attendance, and personnel data in HR and payroll systems to ensure accuracy and compliance with established procedures.
• Process timecard corrections, historical edits, PTO adjustments, and termination-related transactions, including final PTO payout calculations.
• Partner with managers to validate and resolve routine timekeeping, attendance, and payroll-related issues.
• Respond to employee questions regarding PTO, timekeeping, payroll, and other HR processes, delivering a high-quality customer experience.
• Monitor HR and payroll systems to identify routine data discrepancies and ensure compliance with company policies and procedures.
• Review, reconcile, and maintain HR and payroll records in accordance with established standards, timelines, and service expectations.
• Identify issues in straightforward situations, apply established procedures to determine appropriate resolutions, and identify complexities that require escalation.
• Take ownership of assigned and escalated requests, ensuring accurate documentation, timely follow-up, and complete case resolution.
• Collaborate with internal partners to support the effective delivery of HR and payroll services.