Specialist, Time and Attendance (US Payroll)

XPO India Shared Services; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

XPO India Shared Services is seeking an HR Shared Services professional to support payroll, timekeeping, and attendance inquiries. You will enter, audit, and maintain employee data, process timecard corrections, PTO adjustments, and termination-related transactions, ensuring accuracy and compliance.

Collaborate with managers to resolve routine timekeeping issues, respond to employee questions, and escalate complex cases when needed. Emphasis on service quality and confidentiality.

Qualifications

• 3 years of HR shared services, payroll, customer service, or related experience.
• Ability to process transactions accurately while keeping employee information confidential.
• Identify issues in straightforward situations and follow established procedures.

Responsibilities

• Support HR and Payroll by assisting associates and managers on HR, payroll, timekeeping, and attendance queries.
• Enter, audit, and maintain time, attendance, and personnel data in HR/payroll systems ensuring accuracy and compliance.
• Process timecard corrections, PTO adjustments, and termination-related transactions, including final PTO payout calculations.
• Collaborate with managers to resolve routine timekeeping, attendance, and payroll issues.
• Respond to employee questions about PTO, timekeeping, payroll, and HR processes with high-quality service.
• Monitor systems for data discrepancies and ensure policy compliance.
• Review and reconcile HR/payroll records with established standards and timelines.
• Escalate complex issues when needed and document resolutions clearly.
• Take ownership of requests, ensuring timely follow-up and complete case resolution.

Skills

HR shared services

Confidential information handling

Customer service

Attention to detail

Organizational skills

Communication

Issue escalation

Process adherence

Tools

ServiceNow

Kronos

Workday

UKG

Job description

Preferred qualifications:

• 3 years of HR shared services, payroll, customer service, or related experience, preferably within a large multi-state organization.
• Ability to accurately process transactions and maintain confidential employee information.
• Ability to identify issues in straightforward situations, follow established procedures, and make sound decisions within defined guidelines.
• Strong attention to detail and organizational skills.
• Experience with contact center technology and case management systems (ex: ServiceNow).
• Experience with workforce management or HR systems (ex: Kronos, Workday, UKG).
• Strong customer service skills with a focus on timely and accurate resolution of employee inquiries.
• Demonstrated ability to prioritize work, follow established processes, and meet service-level expectations.
• Ability to recognize when issues fall outside standard procedures and require escalation.
• Professional communication skills and the ability to interact effectively with employees and managers at all levels.
• Understanding of standard business practices and professionalism in a service-oriented environment

What youll do on a typical day:

• Support the Human Resources and Payroll teams by providing timely assistance to associates and managers on HR, payroll, timekeeping, and attendance-related inquiries.
• Enter, maintain, and audit employee time, attendance, and personnel data in HR and payroll systems to ensure accuracy and compliance with established procedures.
• Process timecard corrections, historical edits, PTO adjustments, and termination-related transactions, including final PTO payout calculations.
• Partner with managers to validate and resolve routine timekeeping, attendance, and payroll-related issues.
• Respond to employee questions regarding PTO, timekeeping, payroll, and other HR processes, delivering a high-quality customer experience.
• Monitor HR and payroll systems to identify routine data discrepancies and ensure compliance with company policies and procedures.
• Review, reconcile, and maintain HR and payroll records in accordance with established standards, timelines, and service expectations.
• Identify issues in straightforward situations, apply established procedures to determine appropriate resolutions, and **escalate** more complex matters when needed.
• Take ownership of assigned and escalated requests, ensuring accurate documentation, timely follow-up, and complete case resolution.
• Collaborate with internal partners to support the effective delivery of HR and payroll services.