Specialist - T&S - Training Quality & Policy 4A

BrightClaim; Dadri; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Genpact is seeking a Specialist - T&S / Training Quality & Policy to lead content quality and strategy across digital platforms. You will develop and publish content, drive engagement, and ensure brand voice aligns with marketing initiatives.

The role requires strong analytics, stakeholder management, and a passion for continuous improvement. Responsibilities include audits, performance analysis, and collaboration with product and marketing teams to optimize content and user experience.

Qualifications

• Bachelor’s or Master’s degree in commerce, Economics, Finance or MBA with analytics focus.
• Professional certifications in compliance add value.
• Experience in content strategy and quality assurance preferred.

Responsibilities

• Create, edit, and publish high-quality content across websites, blogs, and social media.
• Develop content strategies to drive engagement and business objectives.
• Manage content calendars and workflows for timely delivery.
• Conduct content audits and optimize based on performance metrics.
• Collaborate with cross-functional teams to align with brand messaging.

Skills

Client Relations

Commercial Excellence

Content Management

Content Strategy

Critical Thinking

Customer Service

Data Analytics

Data Science

Digital Content Creation

Lean Six Sigma (LSS)

Quality Assurance (QA)

Quality Management

Risk Management

Stakeholder Management

Statistical Models

Strategic Planning

Trust and Safety

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Certified Compliance Officer (CCO) - Vskills

Certified Regulatory Compliance Manager (CRCM) - IARCP

Tools

Content Management Systems

Data Analytics Tools

Job description

Specialist - T&S - Training Quality & Policy

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities:

Responsibilities: Create, edit, and publish high-quality content across websites, blogs, and social media platforms to maintain consistent brand voice. Develop and implement content strategies aimed at driving user engagement and achieving business objectives. Manage content calendars and workflows to ensure timely and accurate delivery of all digital content. Conduct regular content audits, analyze performance metrics, and recommend optimizations for improved effectiveness. Collaborate with cross-functional teams to ensure content aligns with brand messaging, marketing initiatives, and audience needs. Maintain up-to-date knowledge of industry trends and best practices to enhance content relevance and engagement. Support continuous improvement by providing insights and feedback on content performance and user engagement.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Compliance Officer (CCO) - VskillsVskills, Certified Regulatory Compliance Manager (CRCM) - The International Association of Risk and Compliance Professionals (IARCP)The International Association of Risk and Compliance Professionals (IARCP)

Required Skills

Client Relations, Commercial Excellence, Conceptual Designs, Content Management, Content Strategy, Critical Thinking, Customer Service, Data Analytics, Data Consulting, Data Management, Data Science, Digital Content Creation, Lean Six Sigma (LSS), People Leadership, Quality Assurance (QA), Quality Management, Risk Management, Stakeholder Management, Statistical Models, Strategic Planning, Trust and Safety

Language

English (Required), English (Required)

Language Proficiency -

Proficient - C2

Job Type

Regular

Master Skill List -

T&S - Training Quality & Policy

Remote Type -

Office

Work Shift -

Night Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.