Specialist - Content Management 4B

BrightClaim; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Genpact seeks a Specialist - Content Management to oversee content within the CMS, design workflows, and drive performance through analytics. You will collaborate with marketing, product, UX, and IT to ensure content aligns with company goals and delivers value to global enterprises.

The role emphasizes staying current with CMS trends, supporting staff training, and delivering high-quality, engaging content across platforms.

Qualifications

• Bachelor's degrees in communication, design, HCI, or related fields.
• Experience with CMS platforms and content workflows.
• Familiarity with analytics to improve engagement and user experience.
• Ability to train staff on CMS processes and best practices.

Responsibilities

• Manage and maintain content within the CMS, including creation, editing, publishing, and updates to ensure accuracy and consistency.
• Develop and refine content workflows and publishing schedules, supporting efficiency and timely delivery.
• Monitor content performance using analytics tools, recommending improvements to enhance engagement and user experience.
• Troubleshoot and resolve CMS-related issues, coordinating with IT or vendors when needed.
• Provide training and support to staff and content contributors on CMS processes and best practices.
• Collaborate with cross-functional teams (marketing, product, UX, IT) to align CMS-driven content initiatives with organizational goals.
• Stay updated on CMS technologies, trends, and best practices, applying insights to improve system usage and content quality.

Skills

Content Management

Content Management Systems (CMS)

Content Strategy

Customer Experience (CX)

Digital Content Creation

HTML5

Responsive Layout

User Experience (UX)

Web Application Design

WordPress

Education

Bachelor's in Communications

Bachelor's in Design

Bachelor's in Graphic Design

Bachelor's in Human Computer Interaction (HCI)

Bachelor's in Visual Communication

Job description

Specialist - Content Management

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: Manage and maintain content within the Content Management System (CMS) , including creation, editing, publishing, and updates to ensure accuracy and consistency. Develop and refine content workflows and publishing schedules, supporting efficiency and timely delivery. Monitor content performance using analytics tools, recommending improvements to enhance engagement and user experience. Troubleshoot and resolve CMS-related issues, coordinating with IT or vendors when needed. Provide training and support to staff and content contributors on CMS processes and best practices. Collaborate with cross-functional teams (marketing, product, UX, IT) to align CMS-driven content initiatives with organizational goals. Stay updated on CMS technologies, trends, and best practices, applying insights to improve system usage and content quality.

Qualifications

Bachelors - Communication, Bachelors - Design, Bachelors - Graphic Design, Bachelors - Human Computer Interaction (HCI), Bachelors - Visual Communication

Required Skills

Content Management, Content Management Systems (CMS), Content Strategy, Customer Experience (CX), Digital Content Creation, HTML5, Responsive Layout, User Experience (UX), Web Application Design, WordPress

Language

English

Language Proficiency -

Proficient - C2

Job Type

Regular

Master Skill List -

Content Management

Remote Type -

Office

Work Shift -

Variable (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.