Specialist Intelligent Network

Ericsson; Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Ericsson is seeking a Technical Authority Expert to lead O&M, incident management, and technology rollouts within a global Service Delivery team. The role emphasizes automation, AI-driven initiatives, and collaboration across regions to maintain network stability and deliver advanced telecom services.

You will drive RCA analysis, ensure compliance with guidelines, and mentor teams while handling critical incidents with a strong focus on performance optimization and security.

Qualifications

• 11-16 years of hands-on expertise in Telecom O&M, Service Delivery, or Customer Support.
• 8+ years of direct experience with Ericsson Charging Systems.
• Proven background in incident, problem, and change management processes.
• Bonus: Exposure to AI/ML-driven operations or automation frameworks.
• Deep knowledge of Intelligent Networks (IN), CAMEL, and INAP protocols.
• Strong command of voice call and signaling routing, network architecture, and communication protocols.
• Proficiency in end-to-end performance auditing and network optimization.
• Solid foundation in IP networking and network security.
• Familiarity with AI-based monitoring and data analytics tools.
• Bachelor's degree in Engineering (Telecom, IT, or Computer Science) or equivalent.
• Preferred certifications: ITIL, Oracle, CCNA, or Red Hat.
• Additional value: Cloud, Automation, or AI/ML certification.
• Sharp analytical and troubleshooting capabilities; excellent stakeholder communication and interpersonal skills.
• Ability to perform under pressure while meeting SLA/WLA commitments.

Responsibilities

• Deliver comprehensive O&M support to ensure continuous availability and optimal performance of core and cloud-based systems.
• Lead incident and emergency response efforts, providing rapid resolution and conducting root cause analysis (RCA) for critical incidents.
• Support project execution, including new node acceptance testing and technology rollouts.
• Monitor and maintain compliance with MSTOP guidelines across ticket (TT), change request (CR), and access token (AT) performance metrics.
• Manage MIR releases and user access controls according to Ericsson standards.
• Drive automation and AI-led programs focused on predictive maintenance, proactive fault detection, and enhanced operational efficiency.
• Collaborate with cross-functional teams, hardware partners, and regional/global support teams to ensure smooth service delivery.
• Interface with escalation pathways and facilitate knowledge-sharing across distributed support organizations.

Skills

Telecom O&M

Incident management

Problem management

Change management

AI/ML awareness

IP networking

Network security

Signaling protocols

Analytical skills

Stakeholder comms

Education

Bachelor's degree in Engineering (Telecom/IT/CS)

Tools

Ericsson Charging Systems

AI/ML monitoring tools

Cloud platforms

Job description

Join our Team

About this opportunity:

We are seeking a Technical Authority Expert to join our Service Delivery team as a critical technical leader. You will be responsible for maintaining seamless Operations & Maintenance (O&M), managing high-priority incidents and emergencies, and delivering advanced technical troubleshooting. Beyond day-to-day operations, you'll champion automation and AI-driven initiatives, collaborate across global teams, and directly influence network stability, customer satisfaction, and the delivery of next-generation intelligent telecom services.

What You Will Do

• Deliver comprehensive O&M support to ensure continuous availability and optimal performance of core and cloud-based systems
• Lead incident and emergency response efforts, providing rapid resolution and conducting root cause analysis (RCA) for critical incidents
• Support project execution, including new node acceptance testing and technology rollouts
• Monitor and maintain compliance with MSTOP guidelines across ticket (TT), change request (CR), and access token (AT) performance metrics
• Manage MIR releases and user access controls according to Ericsson standards
• Drive automation and AI-led programs focused on predictive maintenance, proactive fault detection, and enhanced operational efficiency
• Collaborate with cross-functional teams, hardware partners, and regional/global support teams to ensure smooth service delivery
• Interface with escalation pathways and facilitate knowledge-sharing across distributed support organizations

The Skills You Bring

• 11-16 years of hands-on expertise in Telecom O&M, Service Delivery, or Customer Support
• 8+ years of direct experience with Ericsson Charging Systems
• Proven background in incident, problem, and change management processes
• Bonus: Exposure to AI/ML-driven operations or automation frameworks
• Deep knowledge of Intelligent Networks (IN), CAMEL, and INAP protocols
• Strong command of voice call and signaling routing, network architecture, and communication protocols
• Proficiency in end-to-end performance auditing and network optimization
• Solid foundation in IP networking and network security
• Familiarity with AI-based monitoring and data analytics tools
• Bachelor's degree in Engineering (Telecom, IT, or Computer Science) or equivalent
• Preferred certifications: ITIL, Oracle, CCNA, or Red Hat
• Additional value: Cloud, Automation, or AI/ML certification
• Sharp analytical and troubleshooting capabilitiesExcellent stakeholder communication and interpersonal skills
• Ability to perform effectively under pressure while meeting SLA/WLA commitments
• Collaborative mindset with a focus on knowledge-sharing and continuous innovation

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city: India (IN) || Bangalore