Engineer - AO

Cradlepoint, Inc.; Dadri; Sur place; INR 900 000 - 1 200 000; Plein temps

Résumé du poste

Ericsson seeks a skilled NOC operations lead to manage a 24x7 environment and ensure smooth day-to-day performance. You will guide the team to meet SLAs, coordinate with cross-functional groups, and provide technical leadership while solving trouble tickets and planning for future nodes.

Fluent in English and Hindi, you will drive process adherence and reliability. The role requires 3–6 years in telecom, with a Bachelor of Engineering, and certifications like ITIL or CCNA/JNCIA/CCIP as

Qualifications

• Bachelor of Engineering degree required.
• 3–6 years of telecom experience, with significant telecom network exposure.
• Certifications like ITIL, CCNA/JNCIA/CCIP are a plus.

Responsabilités

• Manage day-to-day NOC operations and ensure SLA adherence.
• Lead the team to deliver as a cohesive unit and meet KPIs.
• Provide technical guidance and leadership to team members.
• Coordinate with circle teams and other org entities as needed.
• Analyze trouble tickets and propose timely actions.

Connaissances

People Management

Interpersonal skills

Customer Relationship Management

GSM & CDMA Knowledge

Telecom Service Network

English & Hindi language

Formation

Bachelor of Engineering

Outils

ITIL

CCNA

JNCIA

CCIP

Description du poste

About this opportunity

Managing NOC 24X7 environment & to handle the day-to-day operational challenges and ensure smooth operations and as per the contract agreements. Lead by example will be the key attribute desired for the role

Key Responsibilities

• Responsible for day to day operational performance
• To lead the team as one coherent unit and deliver as per SLAs.
• Ensuring KPI / SLA Fulfillment related to Network Surveillance.
• Ensuring high motivation level of team resources
• Providing Technical guidance and Leadership to the team members
• To be able to interface with Interface with the other organizational entities like Circle team NPI, NPO, Optimization, SRF, FO, Projects, 3PP, Customer Support, Customer etc
• To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets when necessary.
• To ensure new nodes are integrated as per the standardized processes.
• To predict man-power requirements
• SLA reporting for Ticket. (Response & resolution)
• Regular follow up on the events with relevant departments working on it as per the MSTOP process
• To plan & perform all the shift operational activities.
• To support and implement MSTOP processes.
• To act as a planned work coordinator for emergency requests beyond normal office hours

Candidate Prerequisites

Education: Degree in Bachelor of Engineering

Industry Experience

• 3-6 years experience in Telecom. Significant part of this experience must be in to Telecom Network
• Having completed at least 18 months in current role.
• Certifications: ITIL / CCNA/JNCIA/CCIP will be additional advantage
• Technical and/or functional skills: GSM & CDMA Knowledge, Telecom Service Network, Service Application characteristics, Implementation & integration of processes. People Management, Interpersonal skills, Customer Relationship Management
• Language skills: Proficiency in Written & Spoken English & Hindi
• Values and behaviors: Ericsson Core Values, Honesty, Integrity, Positive Attitude, Ability to handle pressure & work in a tough environment

All academic credentials must be from recognized and accredited institutions and are further subject to verification

Why join Ericsson

At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build solutions never seen before to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply

Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city

India (IN) || Noida