Automated Operations Engineer Ran

Ericsson GmbH; Dadri; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Ericsson GmbH is seeking a Network Operations Centre (NOC) Engineer for 24x7 monitoring and incident management in Noida, India. You will ensure high availability across network infrastructure, coordinate with field teams and vendors, and keep SLAs in focus.

The role requires telecom network knowledge including 2G/3G/4G/5G, familiarity with RAN, RNC, BSC, SNMP, GTP, SIP, HTTP, and experience with monitoring and ticketing tools. A Bachelor's degree in engineering is required.

Qualifications

• Bachelor's degree in Engineering E.C. / IT / Computer Science or equivalent.
• Knowledge of telecom networks (2G/3G/4G/5G) preferred.
• Experience with NMS/EMS monitoring and incident management is a plus.

Responsibilities

• Monitor network, servers, and applications using NMS/EMS tools.
• Proactively identify, analyze, and resolve network alarms and incidents.
• Raise, update, and manage trouble tickets with internal teams and vendors.
• Escalate incidents as per defined escalation matrix.
• Coordinate with field teams, OEMs, and service providers.
• Track SLA/KPI compliance and ensure timely resolution.
• Prepare incident reports, RCA inputs, and shift handover notes.
• Support change activities and maintenance windows.

Skills

Telecom networks knowledge

RAN/RNC/BSC familiarity

Monitoring tools

Ticketing tools

Linux/Unix basics

Education

Bachelor’s degree in Engineering E.C. / IT / Computer Science

Tools

SolarWinds

Zabbix

OneFM

Remedy

JIRA

Job description

Join our Team

About this opportunity :

The Network Operations Centre (NOC) Engineer is responsible for 24×7 monitoring, fault detection, incident management, and service assurance of network infrastructure to ensure high availability and performance as per defined SLAs.

What you will do

• Monitor network, servers, and applications using NMS/EMS tools
• Good understanding of RAN and Packet Core nodes.
• Own day-to-day NOC operational performance and ensure smooth network operations
• Proactively identify, analyze, and resolve network alarms and incidents
• Raise, update, and manage trouble tickets with internal teams and vendors
• Escalate incidents as per defined escalation matrix
• Coordinate with field teams, OEMs, and service providers
• Track SLA/KPI compliance and ensure timely resolution
• Perform routine health checks and preventive maintenance
• Prepare incident reports, RCA inputs, and shift handover notes
• Support change activities and maintenance windows

The skills you bring

• Bachelor’s degree in Engineering E.C. / IT / Computer Science
• Knowledge of telecom networks (2G/3G/4G/5G preferred)
• Familiarity with RAN, RNC, BSC, SNMP, GTP, SIP, HTTP.
• Monitoring tools (SolarWinds, Zabbix, OneFM)
• Ticketing tools (Remedy, JIRA)
• Basic Linux/Unix knowledge

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Noida

Req ID: 791697