Engineer - AO

Ericsson; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Ericsson in Noida, India, seeks a capable NOC Lead to manage 24x7 operations, ensuring SLAs are met through effective team leadership and proactive issue resolution. You will coordinate with Circle NPI, NPO, Optimization and other units to sustain network performance.

The role requires 3–6 years in telecom with NOC exposure, ITIL/CCNA/CCIP advantages, and strong English/Hindi communication and interpersonal abilities. Join Ericsson’s collaborative, high‑performance environment.

Qualifications

• 3–6 years telecom experience, with significant NOC exposure.
• Completed at least 18 months in current role.
• ITIL / CCNA / JNCIA / CCIP certifications are a plus.
• Knowledge of GSM & CDMA, service network and process integration.
• Strong written and spoken English and Hindi; good interpersonal skills.

Responsibilities

• Manage day-to-day NOC operations and ensure SLA fulfillment.
• Lead the team as a single cohesive unit to meet SLAs.
• Interface with Circle NPI, NPO, Optimization, SRF, FO and other teams.
• Analyze Trouble Tickets and drive timely actions and resolutions.
• Plan shift activities and support MSTOP processes; emergency coordination.

Skills

GSM/CDMA tech

Team leadership

People management

English & Hindi

Interpersonal skills

Stakeholder management

Education

Bachelor of Engineering

Job description

About this opportunity

Managing NOC 24X7 environment & to handle the day-to-day operational challenges and ensure smooth operations and as per the contract agreements. Lead by example will be the key attribute desired for the role

Key Responsibilities

• Responsible for day to day operational performance
• To lead the team as one coherent unit and deliver as per SLAs.
• Ensuring KPI / SLA Fulfillment related to Network Surveillance.
• Ensuring high motivation level of team resources
• Providing Technical guidance and Leadership to the team members
• To be able to interface with Interface with the other organizational entities like Circle team NPI, NPO, Optimization, SRF, FO, Projects, 3PP, Customer Support, Customer etc
• To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets when necessary.
• To ensure new nodes are integrated as per the standardized processes.
• To predict man-power requirements
• SLA reporting for Ticket. (Response & resolution)
• Regular follow up on the events with relevant departments working on it as per the MSTOP process
• To plan & perform all the shift operational activities.
• To support and implement MSTOP processes.
• To act as a planned work coordinator for emergency requests beyond normal office hours

Candidate Prerequisites

Education: Degree in Bachelor of Engineering

Industry Experience

• 3-6 years’ experience in Telecom. Significant part of this experience must be in to Telecom Network
• Having completed at least 18 months in current role.
• Certifications: ITIL / CCNA/JNCIA/CCIP will be additional advantage
• Technical and/or functional skills: GSM & CDMA Knowledge, Telecom Service Network, Service Application characteristics, Implementation & integration of processes. People Management, Interpersonal skills, Customer Relationship Management
• Language skills: Proficiency in Written & Spoken English & Hindi
• Values and behaviors: Ericsson Core Values, Honesty, Integrity, Positive Attitude, Ability to handle pressure & work in a tough environment

Why join Ericsson

At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world’s toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do.

We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.

We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Noida