Engineer Intelligent Network

Ericsson; Dadri; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Ericsson is seeking an Engineer – DS1 & TA1 to join the Service Delivery team in Noida, India. You will drive end-to-end O&M for core and cloud networks, manage incidents with RCA, and support technology rollouts.

The role emphasizes automation, AI-driven optimization, and cross-functional collaboration to maintain high service levels. You will work in a 24x7 rotational shift, collaborating with regional and global teams to ensure stable operations and continuous knowledge sharing within a

Qualifications

• 3–5 years of hands-on Telecom O&M, Service Delivery, or Customer Support.
• Exposure to Ericsson Charging System is preferred.
• Experience with AI/ML-driven operations or automation frameworks will be a strong plus.
• Familiarity with incident, problem, and change management processes and frameworks.

Responsibilities

• Deliver end-to-end O&M support, ensuring consistent availability and optimal performance of core and cloud network systems.
• Take ownership of incident and emergency handling, driving timely resolution and thorough Root Cause Analysis (RCA) for critical network events.
• Support project execution activities including new node acceptance testing and technology rollouts, ensuring smooth integration into the live network.
• Champion automation and AI-driven initiatives focused on predictive maintenance, proactive fault detection, and overall operational efficiency.
• Monitor and review TT, CR, and AT performance metrics, ensuring full adherence to MSTOP operational guidelines.
• Manage MIR releases and user access controls in alignment with Ericsson's operational standards and security policies.
• Work collaboratively with cross-functional teams, hardware partners, and key stakeholders to ensure seamless service delivery.
• Engage with regional and global support teams for escalation management and continuous knowledge sharing.

Skills

O&M experience

Incident management

Root Cause Analysis

Automation/AI initiatives

Cross-functional collaboration

Education

Bachelor's degree in Engineering (Telecommunications/IT/CS)

Tools

Ericsson Charging System

AI/ML tools

IP Networking

Security concepts

Job description

Join our Team

Ericsson is looking for a motivated and technically driven Engineer – DS1 & TA1 to join our growing Service Delivery team. In this role, you will be at the forefront of ensuring seamless Operations & Maintenance (O&M) across core and cloud network systems, while actively contributing to incident management, automation initiatives, and AI-driven operational enhancements.

This is a high-impact opportunity where your expertise will directly influence network stability, customer experience, and the evolution of intelligent, future-ready telecom services. You will collaborate closely with cross-functional teams, hardware partners, and global support organizations — making this a truly dynamic and rewarding career move.

This role operates on a 24x7 rotational shift basis.

What you will do:

• Deliver end-to-end O&M support, ensuring consistent availability and optimal performance of core and cloud network systems.
• Take ownership of incident and emergency handling, driving timely resolution and thorough Root Cause Analysis (RCA) for critical network events.
• Support project execution activities including new node acceptance testing and technology rollouts, ensuring smooth integration into the live network.
• Champion automation and AI-driven initiatives focused on predictive maintenance, proactive fault detection, and overall operational efficiency.
• Monitor and review TT, CR, and AT performance metrics, ensuring full adherence to MSTOP operational guidelines.
• Manage MIR releases and user access controls in alignment with Ericsson's operational standards and security policies.
• Work collaboratively with cross-functional teams, hardware partners, and key stakeholders to ensure seamless service delivery.
• Engage with regional and global support teams for escalation management and continuous knowledge sharing.

The skills you bring:

Education

• Bachelor's degree in Engineering — Telecommunications, IT, Computer Science, or an equivalent discipline.

Experience

• 3–5 years of hands-on experience in Telecom O&M, Service Delivery, or Customer Support.
• Prior exposure to the Ericsson Charging System is a preferred advantage.
• Experience with AI/ML-driven operations or automation frameworks will be considered a strong plus.
• Familiarity with incident, problem, and change management processes and frameworks.

Technical Competence

• Solid understanding of Intelligent Networks (IN), CAMEL, and INAP protocols.
• Knowledge of Voice Call & Signaling Routing, Network Architecture, and Telecom Protocols.
• Capability to perform end-to-end performance audits and network optimization.
• Working knowledge of IP Networking and Network Security concepts.
• Exposure to AI-based monitoring tools and data analytics platforms.

Certifications (Preferred)

• ITIL, Oracle, CCNA, or Red Hat certifications are highly valued.
• Certifications in Cloud, Automation, or AI/ML technologies will be considered an added advantage

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city: India (IN) || Noida