Engineer IN

Cradlepoint, Inc.; Dadri; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Ericsson in Bangalore, India, is seeking a diligent Domain Support Specialist to strengthen the Service Delivery team. The role focuses on seamless Operations & Maintenance, incident management, and advanced troubleshooting to ensure availability of core and cloud systems.

You will lead emergency handling, support project rollouts, and drive AI/automation for predictive maintenance and proactive fault detection, while aligning with ITIL and security controls. Equal opportunity employer.

Qualifications

• 2-5 years in Telecom O&M, Service Delivery, or Customer Support.
• Hands-on experience with Ericsson Charging System preferred.
• Exposure to AI/ML-driven operations or automation frameworks is an advantage.
• Familiarity with incident, problem, and change management processes.
• Intelligent Networks (IN), CAMEL, INAP.
• Voice Call & Signaling Routing, Network Architecture & Protocols.
• End-to-End Performance Audit & Optimization.
• Knowledge of AI-based monitoring and data analytics tools.
• ITIL, Oracle, CCNA, Red Hat.

Responsibilities

• Deliver O&M support, ensuring availability and performance of core and cloud systems.
• Lead incident and emergency handling, providing timely resolution and RCA for critical events.
• Support project execution including new node acceptance tests and technology rollouts.
• Drive automation and AI initiatives for predictive maintenance, proactive fault detection, and operational efficiency.
• Monitor and review TT, CR, and AT performance, ensuring adherence to MSTOP guidelines.
• Ensure MIR release and user access controls in line with Ericsson standards.
• Interface with regional and global support teams for escalated issues and knowledge sharing.

Skills

Telecom O&M

Ericsson Charging System

AI/ML in ops

Incident/Problem/Change mgmt

Intelligent Networks IN

CAMEL/INAP

Voice Call Routing

Network Architecture & Protocols

AI-based monitoring/tools

ITIL

Oracle

CCNA

Red Hat

Tools

Ericsson Charging System

Job description

About this opportunity:

Ericsson is looking for a diligent and competent Domain Support Specialist. to strengthen our Service Delivery team. In this role, you will ensure seamless Operations & Maintenance (O&M), manage incidents and emergencies, and provide advanced technical troubleshooting.

What you will do:

• Deliver O&M support, ensuring availability and performance of core and cloud systems.
• Lead incident and emergency handling, providing timely resolution and RCA for critical events.
• Support project execution including new node acceptance tests and technology rollouts.
• Drive automation and AI initiatives for predictive maintenance, proactive fault detection, and operational efficiency.
• Monitor and review TT, CR, and AT performance, ensuring adherence to MSTOP guidelines.
• Ensure MIR release and user access controls in line with Ericsson standards.
• Interface with regional and global support teams for escalated issues and knowledge sharing.

The skills you bring:

• 2-5 years in Telecom O&M, Service Delivery, or Customer Support.
• Hands-on experience with Ericsson Charging System preferred.
• Exposure to AI/ML-driven operations or automation frameworks is an advantage.
• Familiarity with incident, problem, and change management processes.
• Intelligent Networks (IN), CAMEL, INAP.
• Voice Call & Signaling Routing, Network Architecture & Protocols.
• End-to-End Performance Audit & Optimization.
• Knowledge of AI-based monitoring and data analytics tools.
• ITIL, Oracle, CCNA, Red Hat.

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Why join Ericsson

At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build solutions never seen before to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city:

India (IN) || Bangalore