Assistant Engineer IN

Cradlepoint, Inc.; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Ericsson in India is seeking a diligent Domain Support Specialist to strengthen the Service Delivery team. You will ensure seamless O&M, manage incidents, and provide advanced technical troubleshooting across core and cloud systems.

The role covers incident and emergency handling, RCA for critical events, support for new node tests and technology rollouts, and driving automation and AI initiatives for predictive maintenance and operational efficiency.

Qualifications

• 2-5 years in Telecom O&M, Service Delivery, or Customer Support.
• Hands-on experience with Ericsson Charging System preferred.
• Exposure to AI/ML-driven operations or automation frameworks is an advantage.
• Familiarity with incident, problem, and change management processes.

Responsibilities

• Deliver O&M support, ensuring availability and performance of core and cloud systems.
• Lead incident and emergency handling, providing timely resolution and RCA for critical events.
• Support project execution including new node acceptance tests and technology rollouts.
• Drive automation and AI initiatives for predictive maintenance, proactive fault detection, and operational efficiency.
• Monitor and review TT, CR, and AT performance, ensuring adherence to MSTOP guidelines.
• Ensure MIR release and user access controls in line with Ericsson standards.
• Interface with regional and global support teams for escalated issues and knowledge sharing.

Skills

O&M experience

Incident management

AI/ML in operations

Network architecture & protocols

ITIL knowledge

Signaling routing

Education

Telecom/Network Engineering degree

Tools

Ericsson Charging System

Oracle

Red Hat

CCNA

Job description

About this opportunity:

Ericsson is looking for a diligent and competent Domain Support Specialist. to strengthen our Service Delivery team. In this role, you will ensure seamless Operations & Maintenance (O&M), manage incidents and emergencies, and provide advanced technical troubleshooting.

What you will do:

• Deliver O&M support, ensuring availability and performance of core and cloud systems.
• Lead incident and emergency handling, providing timely resolution and RCA for critical events.
• Support project execution including new node acceptance tests and technology rollouts.
• Drive automation and AI initiatives for predictive maintenance, proactive fault detection, and operational efficiency.
• Monitor and review TT, CR, and AT performance, ensuring adherence to MSTOP guidelines.
• Ensure MIR release and user access controls in line with Ericsson standards.
• Interface with regional and global support teams for escalated issues and knowledge sharing.

The skills you bring:

• 2-5 years in Telecom O&M, Service Delivery, or Customer Support.
• Hands-on experience with Ericsson Charging System preferred.
• Exposure to AI/ML-driven operations or automation frameworks is an advantage.
• Familiarity with incident, problem, and change management processes.
• Intelligent Networks (IN), CAMEL, INAP.
• Voice Call & Signaling Routing, Network Architecture & Protocols.
• End-to-End Performance Audit & Optimization.
• Knowledge of AI-based monitoring and data analytics tools.
• ITIL, Oracle, CCNA, Red Hat.

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Why join Ericsson

At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build solutions never seen before to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Bangalore

Req ID: 792584