Assistant Engineer - AO

Ericsson; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Ericsson Noida is seeking a NOC Team Lead to manage 24x7 operations, ensure SLA adherence, and lead a skilled telecom team. The role requires a BE, 1.5 years of telecom experience, and relevant certifications. You will coordinate with various internal groups and drive continuous improvement in incident handling and service delivery.

The position emphasizes leadership, problem solving under pressure, and effective communication in English and Hindi. Noida-based onsite role with global reach.

Qualifications

• Bachelor’s degree in engineering required.
• 1.5 years telecom experience with network focus.
• ITIL/CCNA/JNCIA/CCIP certifications are a plus.
• GSM/CDMA knowledge and service network understanding.
• Strong people management and customer relationship skills.

Responsibilities

• Manage day-to-day NOC operations to meet SLAs.
• Lead a cohesive team and ensure KPI/SLA fulfillment.
• Provide technical guidance and leadership to staff.
• Interface with multiple organizational entities as needed.
• Plan shift operations and support MSTOP processes.

Skills

GSM & CDMA Knowledge

Telecom Service Network

Service Application Characteristics

Implementation & Integration of Preced

Education

Bachelor of Engineering

ITIL Certification

CCNA/JNCIA/CCIP Certification

Tools

CCNA/JNCIA/CCIP Certification

ITIL Foundation

Job description

Join our Team

About this opportunity: Managing NOC 24X7 environment & to handle the day-to-day operational challenges and ensure smooth operations and as per the contract agreements. Lead by example will be the key attribute desired for the role

Key Responsibilities

• Responsible for day to day operational performance
• To lead the team as one coherent unit and deliver as per SLAs.
• Ensuring KPI / SLA Fulfillment related to Network Surveillance.
• Ensuring high motivation level of team resources
• Providing Technical guidance and Leadership to the team members
• To be able to interface with Interface with the other organizational entities like Circle team NPI, NPO, Optimization, SRF, FO, Projects, 3PP, Customer Support, Customer etc
• To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets when necessary.
• To ensure new nodes are integrated as per the standardized processes.
• To predict man-power requirements
• SLA reporting for Ticket. (Response & resolution)
• Regular follow up on the events with relevant departments working on it as per the MSTOP process
• To plan & perform all the shift operational activities.
• To support and implement MSTOP processes.
• To act as a planned work coordinator for emergency requests beyond normal office hours

Candidate Prerequisites

• Education: Degree in Bachelor of Engineering
• Industry Experience:
  • At least 1.5 years’ experience in Telecom. Significant part of this experience must be in to Telecom Network
  • Having completed at least 18 months in current role.
  • Certifications: ITIL / CCNA/JNCIA/CCIP will be additional advantage
  • Technical and/or functional skills: GSM & CDMA Knowledge, Telecom Service Network, Service Application characteristics, Implementation & integration of processes. People Management, Interpersonal skills, Customer Relationship Management
  • Language skills: Proficiency in Written & Spoken English & Hindi
  • Values and behaviors: Ericsson Core Values, Honesty, Integrity, Positive Attitude, Ability to handle pressure & work in a tough environment
• All academic credentials must be from recognized and accredited institutions and are further subject to verification

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city: India (IN) || Noida