Specialist, Collection

S&P Global Market Intelligence; Dadri; On-site; INR 900,000 - 1,300,000; Full time

Job summary

S&P Global Market Intelligence in India is seeking an experienced OTC Collections professional to join the Invoice to Cash team. You will focus on timely follow-up for outstanding invoices, resolve basic client issues, and maintain clear records of actions for end-to-end closure.

The role requires strong Excel skills and familiarity with SAP, High Radius, and Salesforce CPQ, enabling collaboration with Sales, Technology, and Finance to resolve disputes and accelerate collections.

Qualifications

• Graduate with 5+ years of relevant OTC Collections experience.
• Experience handling global stakeholders across Sales, Technology and Finance.
• Strong communication skills with ability to present billing information clearly.
• Analytical skills to identify trends and variances in billing data.
• Proficiency in Excel (VLOOKUP, pivot tables) and experience with SAP, High Radius and Salesforce CPQ.

Responsibilities

• Execute the daily Collections process with timely follow-up on outstanding invoices.
• Maintain complete, accurate control of client emails and open issues.
• Identify and resolve basic discrepancies during the collection cycle.
• Develop understanding of billing systems: Salesforce CPQ, High Radius.
• Collaborate with Sales, Technology, Finance and customers to resolve billing issues.
• Assist in producing/tracking metrics like Cash Inflow and CEI.

Skills

Stakeholder management

Customer management

Communication

Analytical skills

Technological proficiency

Education

Bachelor's degree or equivalent

Tools

SAP

High Radius

Salesforce CPQ

Excel

Job description

Job Summary

The Team: The Invoice to Cash Collections team handles the key function of client outreach on issued invoices with open balances to identify, address, expedite and resolve any potential disputes that are delaying payment of the invoice by the calculated due date to avoid delinquency. In addition to that, the team sends and receives a large volume of internal and external phone calls and emails that need to be addressed.

Responsibilities

• Execute the daily Collections process, focusing on timely follow-up for outstanding invoices and resolution of basic client issues.
• Maintain complete, accurate control of client emails and list of open issues, clearly documenting actions for end-to-end closure.
• Proactively identify and resolve basic discrepancies or issues that may arise during the collection cycle.
• Develop a working understanding of the different billing systems, specifically Salesforce CPQ, High Radius.
• Collaborate with internal departments (Sales, Technology, Finance) and customers to resolve routine billing errors and payment disputes and help expedite the collections process.
• Assist in producing and tracking daily/weekly metrics including, but not limited to: Cash Inflow, Collection Effectiveness Index (CEI), and Recovery Rate.

Qualifications

• Graduate with 5+ years of relevant experience in an OTC Collections process with a global organization. Financial Services experience will be preferred.
• Stakeholder Management: managing key stakeholders across teams such as Sales, Technology including Finance across multiple locations
• Customer Management: Ability to resolve customer queries with effective resolution within agreed timescales.
• Communication: Exceptional verbal and written communication skills, with the ability to present complex billing information clearly and concisely to key stakeholders. Good presentation skills are a must
• Analytical skills: Strong ability to analyze billing data, identify trends, and explain variances
• Technological proficiency: Strong proficiency in Microsoft Excel (VLOOKUP, pivot tables, advanced formulas) and extensive experience with SAP, High Radius and Salesforce CPQ environment for collection functionalities.