Collections Specialist - 9-12 months Contractor role

Nielsen Holdings Plc; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Nielsen is seeking a Collections Specialist for a 9-12 month contractor role. The incumbent will manage the end-to-end revenue collection cycle, focusing on AR, dispute handling, and maintaining strong customer relations to optimize cash flow.

Responsibilities include portfolio oversight, contacting customers for payments, resolving billing discrepancies, cash application, and reporting. The ideal candidate has 3–5 years in AR collections and ERP experience, preferably SAP.

Qualifications

• Bachelor’s degree in finance, accounting or business administration.
• 3–5 years total experience, 2–4 years in AR collections.
• Experience with SAP S4/ECC or similar ERP is a plus.

Responsibilities

• Portfolio management: monitor accounts for overdue payments.
• Contact customers via phone/email to secure payment and negotiate plans.
• Investigate and resolve billing discrepancies with sales/billing teams.
• Apply payments to invoices in the system with Cash Application.
• Reconcile accounts and manage unapplied cash items.
• Assist in evaluating creditworthiness and monitor credit holds.
• Prepare reports on AR reconciliation and payment analyses.

Skills

AR collections

Negotiation

Communication

Data analysis

Cash flow awareness

Education

Bachelor's degree in Finance

Bachelor's degree in Accounting

Business Administration

Tools

SAP

Oracle

NetSuite

Excel

Job description

Collections Specialist - 9-12 months Contractor role

• Full-time

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Summary:

AnOrder-to-Cash (O2C) Collection Specialistisresponsible for managing the end-to-end revenue collection cycle, ensuring that customer payments are received accurately and on time to optimize company cash flow. While the broader O2C process includes everything from order entry to final payment, this specific role focuses heavily onAccounts Receivable (AR), dispute management, and maintaining healthy customer relationships.

Responsibilities:

• Portfolio Management: Regularly monitor assigned customer accounts for overdue payments and aging debt.
• Collection Activities: Contact customers via phone or email to secure payment and negotiate repayment plans for delinquent accounts.
• Dispute Resolution: Investigate and resolve billing discrepancies, short payments, or pricing issues by coordinating with sales and billing departments.
• Cash Application: Work with the Cash Application team to apply received payments (bank transfers, checks, electronic payments) to the correct customer invoices in the system.
• Account Reconciliation: Match incoming payments against outstanding invoices and resolve unapplied or unidentified cash items.
• Credit Monitoring: Assist in evaluating customer creditworthiness and managing credit hold reports to mitigate financial risk.
• Reporting: Prepare regular reports on Cash Target Settings, AR Reconciliation files, Payment Reconciliation analysis.

Qualifications

• Educational Background: Typically requires a bachelor’s degree in finance, Accounting, or Business Administration.

Technical Proficiency:

• Advanced knowledge of ERP systems likeSAP, Oracle, or NetSuite.
• Proficiency in Microsoft Office, particularlyExcelfor data analysis and reporting.

Soft Skills:

• Strongnegotiationand persuasion skills for collecting overdue debt.
• Excellent written and verbalcommunicationfor professional stakeholder interaction.
• High attention to detail for accurate ledger maintenance and reconciliation.

Experience

• Overall Experience should be 3 to 5 years
• Relevant Experience in AR Collections should be 2 to 4 years
• Prior experience working with SAP (S4/ECC) or a similar large ERP platform is an added advantage.