Specialist, Client Financial Relations, Ratings

S&P Global Market Intelligence; Hyderabad; On-site; INR 500,000 - 750,000; Full time

Job summary

S&P Global Market Intelligence in Hyderabad, India is seeking an experienced Debt Collector to support the Credit and Collections team. You will follow up with clients by phone and email to secure overdue payments while upholding company policies and providing professional service.

The role requires 2+ years in B2B collections, excellent English communication, and strong attention to detail. You will collaborate with order management and customer service teams to resolve disputes and maintain

Qualifications

• 2+ years of experience in B2B collections environment.
• Excellent verbal and written English communication.
• Excellent problem-solving skills.
• Commitment to excellent customer service.
• Strong attention to detail, goal oriented.
• Ability to prioritize and manage multiple responsibilities and meet deadlines.
• MS Office Suite including Excel a plus.
• Knowledge of SAP, Salesforce.

Responsibilities

• Follow up with clients via calls and emails for payments of overdue invoices.
• Enforce policies related to payment, cancellation, and suspension/termination of customer services.
• Own and resolve customer disputes through to resolution.
• Ensure activities align with internal controls and processes.
• Perform sales ledger account reconciliations as required.
• Respond promptly to customer and internal inquiries.
• Escalate debt issues to the account manager.
• Work with order management, customer service, cash applications and sales teams to resolve customer queries and disputes.
• Provide general customer service regarding refunds, payment forms, and payment histories.
• Note and report customer status through reviews and meetings with stakeholders.
• Maintain customer contact information.

Skills

B2B collections

English communication

Problem solving

Customer service

Attention to detail

Prioritization

MS Office

Excel

SAP

Salesforce

Tools

SAP

Salesforce

MS Office

Excel

Job description

Job Summary

The SP Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service. This position is responsible for ensuring delinquent accounts are resolved, thus improving overall accounts receivable delinquency rates, reducing bad debt and improving cash flow.

Grade Level (for internal use): 08

The Team

Key Responsibilities

• The primary responsibility of a debt collector is to follow-up with clients rigorously over calls and emails for payments of overdue invoices.
• Enforcing Policies and procedures related to payment, cancellation, and suspension/termination of customer services.
• Accountable for all customer disputes and owning these through to resolution.
• To ensure that all activities undertaken are completed in line with our internal controls and published processes.
• Undertake Sales Ledger account reconciliations as required.
• Respond promptly and completely to both customer and internal enquiries.
• Escalation of debt issues to account manager line manager
• Working closely with order management, customer service/client relations, cash applications and sales management teams to resolve customer queries dispute in time.
• Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc.
• Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
• Assisting in the maintenance of customer contact information
• Performing other related tasks as required
• Assist in mutual support and knowledge sharing of the global Credit and Collections team.

Required Skills

• 2+ years of experience in B2B collections environment
• Excellent verbal and written English communication.
• Excellent problem-solving skills.
• Commitment to excellent customer service
• Strong attention to detail, goal oriented
• Ability to prioritize and manage multiple responsibilities and meet deadlines.
• MS Office Suite including Excel a plus
• Knowledge of SAP, Salesforce