BGV - International Professional

TP; Thane; On-site; INR 350,000 - 650,000; Full time

Job summary

Teleperformance in India is seeking an External Hiring professional to support international operations. The role focuses on CRM/ITES/BPO domains, delivering superior customer service across multiple channels, and driving continuous improvement within customer interactions.

The candidate will collaborate with cross-functional teams, analyze customer feedback, and help implement processes that enhance efficiency and experience for clients and end-users alike.

Qualifications

• 2+ years in CRM/ITES/BPO or related field.
• Strong understanding of CRM principles and practices.
• Excellent communication and problem-solving abilities.
• Ability to work effectively in a team environment.
• Strong analytical and critical thinking skills.
• Experience with customer support software/systems.

Responsibilities

• Manage and resolve customer complaints professionally.
• Provide excellent customer service through various channels.
• Collaborate with internal teams to improve customer experience.
• Analyze feedback to identify improvements.
• Develop and implement processes to increase efficiency.
• Maintain accurate records of interactions and transactions.

Skills

CRM/IT Enabled Services

Customer service

Communication skills

Teamwork

Analytical thinking

Problem-solving

Tools

CRM software

Support ticketing systems

Job description

We are looking for a highly skilled and experienced professional to join our team as an External Hiring|BGV|International| . The ideal candidate will have a strong background in CRM/IT Enabled Services/BPO and be able to work effectively in a fast-paced environment.

Roles and Responsibility

• Manage and resolve customer complaints professionally.
• Provide excellent customer service through various channels.
• Collaborate with internal teams to improve overall customer experience.
• Analyze customer feedback to identify areas for improvement.
• Develop and implement process improvements to increase efficiency.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in CRM/IT Enabled Services/BPO.
• Strong knowledge of customer relationship management principles and practices.
• Excellent communication and problem-solving skills.
• Ability to work effectively in a team environment.
• Strong analytical and critical thinking skills.
• Experience with customer support software and systems.
• We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
• Utilize advanced support technologies and processes engineered to achieve outstanding results.
• We cultivate lasting client relationships and make positive contributions to our local communities.
• Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.