Solution Support Executive

Talent Corner Hr Services; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Corner Hr Services is seeking a Solution Support Executive in Mumbai to provide functional and semi-customized solution support to customers, handling Solution Boosters and customization requests with a focus on effective issue resolution and satisfaction.

You will engage via calls, email, WhatsApp, and remote access, addressing queries related to Accounts, Inventory, and Manufacturing while ensuring timely CRM updates and adherence to SOPs.

Qualifications

• Fresher / 01 year experience.
• Commerce background preferred (B.Com / M.Com or equivalent).
• Basic knowledge of accounting concepts.

Responsibilities

• Understand customer requirements related to Solution Boosters and customization needs.
• Provide support via calls, email, WhatsApp, and remote access.
• Handle functional queries (Accounts, Inventory, Manufacturing).
• Support Solution Booster configurations and minor customizations (20–30%).
• Assist in project-based customization support (initial level).
• Log accurate details, tags, and updates in CRM system.
• Perform basic troubleshooting before escalation.
• Coordinate internally for complex customization issues.
• Ensure adherence to SOPs and SLA timelines.
• Maintain clear, professional communication and timely updates.

Skills

Accounts

Inventory

Manufacturing

Logical thinking

Problem solving

Communication

Learning attitude

Customization basics

Exposure to advanced solutions

Education

B.Com / M.Com or equivalent

Job description

Job Title - Solution Support Executive

About Company

Established in 1992, is a leading provider of Tally-based business software solutions. With more than 3 decades of experience and 35,000+ clients across India and globally, the company delivers secure, scalable, and customized solutions to meet diverse business needs. An ISO 27001 certified organization, it offers end-to-end services including Tally software, cloud access, mobile applications, and business-specific customizations. Backed by a team of 350+ professionals, driven by a strong focus on quality, transparency, and enabling digital growth for businesses.

Role Summary

To provide functional and semi-customized solution support to customers, including handling Solution Boosters and customer-specific customization requirements, while ensuring effective issue resolution and customer satisfaction.

Key Responsibilities

• Understand customer requirements related to Solution Boosters and customization needs
• Provide support via calls, email, WhatsApp, and remote access
• Handle functional queries (Accounts, Inventory, Manufacturing)
• Support Solution Booster configurations and minor customizations (2030%)
• Assist in project-based customization support (initial level)
• Log accurate details, tags, and updates in CRM system
• Perform basic troubleshooting before escalation
• Coordinate internally for complex customization issues
• Ensure adherence to SOPs and SLA timelines
• Maintain clear, professional communication and timely updates

Skills Required

• Strong functional knowledge inclination (Accounts, Inventory, Manufacturing)
• Logical & analytical thinking
• Problem-solving ability
• Good communication skills
• Learning attitude
• Basic understanding of customization concepts
• Exposure mindset towards advanced solutions

Eligibility Criteria

• Fresher / 01 year experience
• Commerce background preferred (B.Com / M.Com or equivalent)
• Basic knowledge of accounting concepts

Work Nature

• Functional + Semi-Customization
• Customer-facing support role
• Exposure to real business use cases

Career Growth Path

• Solution Support Executive
• Customization Specialist (Advanced)
• Implementation Consultant
• Product Specialist