Solution Engineer

SourcingXPress; Surat; On-site; INR 300,000 - 700,000; Full time

Job summary

Videosdk.live is seeking a Customer Success Manager in Surat, Gujarat to understand customer needs and ensure fast product adoption. You will act as the main point of contact for customers, manage onboarding, and drive retention efforts.

The ideal candidate will have 2–5 years of experience, strong communication skills, and the ability to operate in a startup environment. Join Videosdk.live to help improve customer experience and product engagement.

Qualifications

• 2–5 years of experience in customer success, solution consulting, account management, support, or implementation.
• Strong communication, ownership, and problem-solving skills.
• Comfortable working in a fast-paced startup environment.

Responsibilities

• Understand customer requirements, use cases, pain points, and success goals.
• Manage customer onboarding and ensure fast product adoption.
• Act as the main point of contact for customers during implementation.

Skills

Customer success

Solution consulting

Account management

Communication

Problem-solving

Job description

Company: Videosdk.live

Website: Visit Website

Business Type: Startup

Company Type: Product

Business Model: B2B

Funding Stage: Pre‑seed

Industry: Software Development

Salary Range: ₹ 3-7 Lacs PA

Responsibilities

• Understand customer requirements, use cases, pain points, and success goals.
• Manage customer onboarding and ensure fast product adoption.
• Coordinate with marketing and sales teams on lead qualification, follow-ups, and customer insights.
• Act as the main point of contact for customers during implementation, support, and escalations.
• Track support SLAs and work with internal teams to ensure timely issue resolution.
• Handle customer escalations with clear communication and ownership.
• Conduct regular customer check‑ins and QBRs for key accounts.
• Identify churn risks early and drive customer retention plans.
• Find upsell and cross‑sell opportunities based on customer needs and product usage.
• Share customer feedback with product, engineering, marketing, and leadership teams.

Requirements

• 2–5 years of experience in customer success, solution consulting, account management, support, or implementation.
• Strong communication, ownership, and problem‑solving skills.
• Ability to manage customers, internal teams, and multiple priorities at the same time.
• Comfortable working in a fast‑paced startup environment with changing priorities.
• Basic understanding of SaaS, APIs, technical products, or B2B software is preferred.
• Commercial mindset with the ability to support retention and expansion.