Customer Success- (B.tech)

Trackier; Dadri; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Global exposure

Competitive remuneration

Medical insurance

Five-day workweek

Career growth opportunities

Job summary

Trackier is a leading SaaS platform used by marketers globally. We seek a proactive Technical Customer Success professional to own onboarding, demos, and end-to-end implementations for enterprise clients.

You will drive SDK/API integrations, track setup, and ensure timely go-live while translating technical capabilities into business outcomes. You will collaborate across Sales, Product, Engineering and Support to remove blockers, manage multiple projects, and champion best practices.

Qualifications

• 2+ years of experience in Technical Customer Success, onboarding and implementation in a B2B SaaS environment.
• Engineering degree (B.Tech/BE) mandatory.
• Strong understanding of SDKs, APIs, pixels, postbacks and attribution ecosystems.
• Experience leading technical product demos and onboarding conversations.
• Hands-on SaaS marketing, attribution or customer engagement platform experience.
• Ability to simplify complex technical concepts for technical and non-technical stakeholders.
• Experience managing multiple customer implementations in fast-paced settings.
• Proficiency with AI tools to boost productivity, docs, and communications.
• Proactive mindset with ownership, curiosity and continuous learning.

Responsibilities

• Lead product demos and onboarding sessions by understanding each customer's model and goals.
• Own the onboarding journey end-to-end from kickoff to go-live.
• Drive hands-on implementation including SDK/API integrations, tracking setup and validation.
• Translate technical capabilities into meaningful business outcomes for customers.
• Manage multiple onboarding projects with proactive progress tracking.
• Share implementation guides, best practices and next steps for a smooth experience.
• Collaborate with Sales, Product, Engineering and Support to remove blockers.
• Anticipate risks, resolve delays, and drive issues to resolution.
• Take ownership of customer issues and ensure long-term platform adoption.

Skills

Technical CS

Onboarding

Implementation

B2B SaaS

SDKs APIs

Product demos

AI tools

Stakeholder comms

Multi-customer mgmt

Education

B.Tech/BE in Engineering

Job description

Trackier is a leading SaaS platform serving businesses across 20+ countries worldwide. For over a decade, we have empowered brands, advertisers, agencies, and ad networks with innovative Performance Marketing and Mobile Marketing solutions that drive growth and maximize conversions.

We empower marketers worldwide with advanced technology and a customer-first approach. We help businesses build impactful campaigns, create exceptional user experiences, and ensure data privacy. Our smart solutions are designed to optimize marketing strategies, enhance efficiency, and foster long-term customer relationships based on trust. Trackier was founded to solve a critical challenge - enabling marketers to accurately measure success and build meaningful customer connections. We believe data is not an obstacle but a powerful tool that helps teams become smarter and more effective.

Requirements

• 2 + years of experience in Technical Customer Success, Onboarding, Implementation, preferably within a B2B SaaS environment
• Bachelor's degree in Engineering is mandatory. (B.Tech/BE)
• Strong understanding of SDKs, APIs, pixels, postbacks, tracking flows, and web/mobile attribution ecosystems
• Experience leading technical product demos and customer onboarding conversations
• Hands-on experience working with SaaS marketing, attribution, or customer engagement platforms
• Ability to simplify complex technical concepts into clear, actionable guidance for both technical and non-technical stakeholders
• Experience managing multiple customer implementations in a fast-paced environment
• High proficiency in leveraging AI tools to improve productivity, documentation, and customer communication while applying strong judgment and contextual thinking
• A proactive mindset with strong ownership, curiosity, and a continuous learning approach

What You'll Do:

• Lead product demos and onboarding sessions by understanding each customer's business model, use case, and success goals
• Own the onboarding journey end-to-end - from kickoff to go-live - ensuring timely execution, visibility, and successful implementation
• Drive hands-on implementation including SDK/API integrations, tracking setup, validation, and troubleshooting
• Act as a trusted product expert, translating technical capabilities into meaningful business outcomes for customers
• Manage multiple onboarding projects simultaneously while proactively tracking progress, dependencies, and timelines
• Share implementation guides, documentation, best practices, and next steps proactively to ensure a smooth customer experience
• Partner closely with Sales, Product, Engineering, and Support teams to remove blockers and deliver successful implementations
• Anticipate risks early, identify potential delays, and resolve issues before they impact customer success
• Take complete ownership of customer issues and drive them to resolution with urgency and accountability
• Ensure every customer is successfully onboarded, confident using the platform, and well-positioned for long-term growth

How You Work and Who You Are

• You are proactive, execution-driven, and take ownership from start to finish
• You are hands-on, solution-oriented, and enjoy solving technical challenges
• You communicate effectively with both technical and business stakeholders
• You thrive in fast-paced environments and can manage multiple priorities with ease
• You have a strong learning mindset and continuously strive to improve
• You collaborate seamlessly across teams to deliver exceptional customer experiences

Benefits

• Gain exposure to global customers, cross-functional teams, and large-scale SaaS products that solve real business challenges
• Take ownership of high-impact initiatives with the opportunity to influence product, customer success, and business outcomes
• Thrive in a collaborative, fast-paced environment that values innovation, continuous learning, and professional growth
• Receive competitive, industry-leading remuneration commensurate with experience and contributions
• Benefit from comprehensive medical insurance coverage and employee-centric benefits
• Enjoy attractive reimbursement policies within a supportive and nurturing workplace
• Experience a five-day workweek culture supported by a collaborative and development-focused team
• Continuous learning opportunities with clear avenues for career growth and development