Solution Manager

SourcingXPress; Surat; On-site; INR 600,000 - 900,000; Full time

Job summary

SourcingXPress is seeking a dedicated Solution Manager based in Surat, Gujarat. This role involves working closely with customers to assist them through discovery, onboarding, and support phases to ensure successful product adoption.

The ideal candidate will have 2-5 years of experience in customer success or solution consulting, with strong communication skills. Responsibilities include managing onboarding, acting as a primary contact during implementation, and identifying upsell opportunities.

Qualifications

• 2–5 years of experience in customer success, solution consulting, account management, support, or implementation.
• Strong communication, ownership, and problem‑solving skills.
• Ability to manage customers, internal teams, and multiple priorities at the same time.

Responsibilities

• Understand customer requirements, use cases, pain points, and success goals.
• Manage customer onboarding and ensure fast product adoption.
• Act as the main point of contact for customers during implementation and support.

Skills

Customer success

Solution consulting

Account management

Strong communication skills

Problem-solving

Education

BE/BTech in CS/IT

Job description

About VideoSDK

VideoSDK is a real-time communication platform built for developers who want performance and control. Our APIs and SDKs make it easy to add low-latency video, audio and interactive features to any product. Teams use VideoSDK to build custom video calls, live streams, webinars and collaborative apps while we handle signaling, media routing, scaling and reliability behind the scenes.

Company: VideoSDK

Website: Visit Website

LinkedIn: Visit LinkedIn

Business Type: Startup

Company Type: Product

Business Model: B2B

Funding Stage: Seed

Industry: Information Technology

Position: Solution Manager

Location: Surat, GJ (Onsite)

Experience: 2 - 5 Years

Education Required: BE/BTech in CS/IT

Role Overview

We are looking for a hands‑on Solution Manager who can work closely with customers across discovery, onboarding, support, retention, and growth. This is a startup role where you will wear multiple hats across customer success, solution consulting, support coordination, and account expansion.

Responsibilities

• Understand customer requirements, use cases, pain points, and success goals.
• Manage customer onboarding and ensure fast product adoption.
• Coordinate with marketing and sales teams on lead qualification, follow-ups, and customer insights.
• Act as the main point of contact for customers during implementation, support, and escalations.
• Track support SLAs and work with internal teams to ensure timely issue resolution.
• Handle customer escalations with clear communication and ownership.
• Conduct regular customer check‑ins and QBRs for key accounts.
• Identify churn risks early and drive customer retention plans.
• Find upsell and cross‑sell opportunities based on customer needs and product usage.
• Share customer feedback with product, engineering, marketing, and leadership teams.

Requirements

• 2–5 years of experience in customer success, solution consulting, account management, support, or implementation.
• Strong communication, ownership, and problem‑solving skills.
• Ability to manage customers, internal teams, and multiple priorities at the same time.
• Comfortable working in a fast‑paced startup environment with changing priorities.
• Basic understanding of SaaS, APIs, technical products, or B2B software is preferred.
• Commercial mindset with the ability to support retention and expansion.

Ideal Candidate

A proactive, customer‑first operator who can understand customer problems, coordinate internally, solve issues, and help grow accounts. Someone who is comfortable being both strategic and hands‑on.