Solution Architect

Ericsson GmbH; Dadri; On-site; INR 2,800,000 - 3,800,000; Full time

Job summary

Ericsson is seeking a hands-on BMC Helix ITSM Architect to lead the strategic management, optimization, and upgrades of our enterprise ITSM platform in Noida. You will own core Remedy/Helix modules, design advanced workflows, and build integrations with third‑party enterprise tools while ensuring ITIL-compliant governance and reliability.

The role requires deep expertise in Remedy AR System, SQL/PLSQL, and end-to-end SDLC, with strong stakeholder management and the ability to translate business

Qualifications

• Experience with SQL and PL/SQL.
• Experience with Remedy AR System and BMC ITSM applications.
• End-to-end SDLC experience.
• Ability to translate business requirements into scalable technical solutions.
• ITIL certifications advantageous.

Responsibilities

• Provide end-to-end oversight and optimization of core Helix ITSM modules.
• Lead architectural design, roadmap, and governance of the BMC Remedy/Helix ITSM suite in a complex enterprise environment.
• Design, develop, and deploy custom workflows, API integrations, and web services connecting BMC Helix with third-party enterprise tools.
• Collaborate with stakeholders, infrastructure teams, and business units to translate complex business requirements into scalable technical solutions.
• Drive platform reliability, performance tuning, and lead seamless system upgrades.

Skills

BMC Helix ITSM

SQL

Remedy AR System

APIs & web services

ITIL

Job description

About this opportunity

We are seeking a highly skilled, hands‑on BMC Helix ITSM Architect to lead the strategic management, support, and continuous optimization of our enterprise BMC Remedy/Helix ITSM platform. In this role, you will own core ITSM modules, architect advanced workflow customizations, and design end‑to‑end integrations. As a subject‑matter expert, you will drive platform performance, manage complex upgrades, and ensure strict compliance with ITIL best practices and regulatory frameworks. You will collaborate closely with cross‑functional teams to align the platform with evolving business processes, scalability needs, and reliability goals.

What you will do

• Provide end‑to‑end oversight and optimization of core Helix ITSM modules.
• Lead the architectural design, roadmap, and governance of the BMC Remedy/Helix ITSM suite in a complex enterprise environment.
• Design, develop, and deploy custom workflows, API integrations, and web services connecting BMC Helix with third‑party enterprise tools.
• Collaborate with stakeholders, infrastructure teams, and business units to translate complex business requirements into scalable technical solutions.
• Drive platform reliability, performance tuning, and lead seamless system upgrades.

The skills you bring

• Strong stakeholder management and communication skills.
• End‑to‑end architecture visibility with the ability to understand application, integration, and infrastructure dependencies.
• Demonstrated ownership and accountability in delivering solutions and resolving issues.
• Must have experience with SQL and PL/SQL.
• Experience supporting all stages of the Software Development Lifecycle (SDLC).
• Must have development experience with Remedy AR System application and with BMC/Remedy ITSM applications.
• Certifications (if any): ITIL, V4, II, DOD, IAT, BMC, CE, CMDB, ITSM, SRM.

Academic credentials

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Equal Opportunity Employer

Encouraging a diverse and inclusive organization is core to our values at Ericsson. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city: India (IN) Noida