Lead Helix ITSM Developer

BMC Helix; Maharashtra; On-site; INR 3,995,000 - 5,405,000; Full time

Job summary

BMC Helix is seeking an experienced ITSM/AR Lead with a strong background in Digital Workplace Advanced and Helix Innovation Suite. The role focuses on designing, developing, and maintaining scalable solutions across Helix ITSM, AR System, and CMDB/Asset Management, with emphasis on data integrity and ITIL-aligned processes.

Expect hands-on development ~80% and 20% administration and support. You will build dashboards, integrate with third-party systems via REST/SOAP, and lead best practices

Qualifications

• 10+ years hands-on experience with BMC Helix ITSM and AR System development.
• Strong knowledge of Digital Workplace Advanced workflow Designer.
• Proven experience with CMDB and Asset Management.
• Proficient in Helix Dashboards and reporting.

Responsibilities

• Design, develop, and maintain solutions within BMC Helix ITSM, AR System, and Innovation Suite.
• Develop workflows using Digital Workplace Advanced and Workflow Designer.
• Enhance CMDB/Asset Management data integrity per ITIL standards.
• Create dashboards and reporting with BMC Helix Dashboards.
• Write complex SQL queries and integrate BMC Helix with external systems via REST/SOAP.
• Provide technical leadership and document solutions for knowledge sharing.

Skills

BMC Helix ITSM

AR System

Digital Workplace Advanced

Innovation Studio

CMDB & Asset Management

Helix Dashboards

SQL queries

REST APIs / Web services

ITIL knowledge

Scripting

Job description

At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

We are seeking an experienced BMC Helix ITSM and AR System Lead with a strong background in Digital Workplace Advanced workflow design, Helix Innovation Suite, CMDB/Asset Management, Helix Dashboards. This role will involve approximately 80% hands‑on development work and 20% administration and support. You will be responsible for designing and building scalable solutions, integrating with third‑party systems, and enhancing our existing BMC Helix ecosystem.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

• Design, develop, and maintain solutions within BMC Helix ITSM, AR System, and Innovation Suite applications.
• Develop workflows and service catalogue items using Digital Workplace Advanced (DWP-A) and Workflow Designer.
• Design, develop, configure, and enhance CMDB and Asset Management modules, ensuring data integrity and alignment with ITIL standards.
• Create dashboards and reporting using BMC Helix Dashboards.
• Design, develop SQL queries and execute them per business requirements.
• Collaborate with cross‑functional teams to understand requirements and translate them into technical solutions.
• Integrate BMC Helix ITSM with third‑party systems using REST APIs, Web Services, and other standard methods.
• Perform system administration tasks including user management, access controls, health checks, upgrades, and patching.
• Provide technical leadership on best practices in BMC Helix development and administration.
• Document solutions, processes, and configurations for knowledge sharing and compliance.

To ensure you’re set up for success, you will bring the following skillset & experience:

• 10+ years of hands‑on experience with BMC Helix ITSM and AR System development.
• Strong knowledge and development experience with Digital Workplace Advanced workflow Designer.
• Strong development experience in Helix Innovation Studio / Innovation Suite application development.
• Strong knowledge and implementation experience with CMDB and Asset Management.
• Proficient with BMC Helix Dashboards for reporting and visualization.
• Proficient in writing complex SQL queries or script per business requirement
• Experience designing and implementing integrations between BMC Helix and external systems using REST API, SOAP, or middleware.
• Strong understanding of ITSM processes and frameworks (ITIL V3/V4 preferred).
• Good scripting and troubleshooting skills.
• Exposure to enterprise AI initiatives, including integration of AI services into workflows. Understanding of responsible AI practices/tools including Helix GPT

Nice‑to‑Haves

• BMC Certifications in ITSM, DWP, or Innovation Studio.
• Exposure to cloud‑based deployments and containerised environments (e.g., Docker, Kubernetes, helm etc).
• Knowledge of Agile methodologies and working in DevOps environments.
• Experience with automation tools or orchestration frameworks (Jenkins etc.).
• Experience with scripting languages (Bash/Python/Java Script)

Soft Skills

• Strong problem‑solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and adapt to a changing environment.
• Proactive, self‑motivated, and collaborative.

Why Work Here? Because You’ll Matter.

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves – and support others doing the same. Whether you’re remote or in‑office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Helix maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At HELIX we believe in pay transparency and have set the midpoint of the salary band for this role at 4,700,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of HELIX's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

(Returnship@BMC)