Bmc Remedy Developer

Tech Mahindra; Hyderabad, Pune District, Bengaluru; Hybrid; INR 1,400,000 - 2,800,000; Full time

Job summary

Tech Mahindra in Hyderabad is seeking an experienced Senior BMC Developer with hands-on expertise in BMC Remedy AR System customization and ITSM modules. You will design, develop, and support scalable BMC solutions aligned with IT service management best practices.

The role requires CMDB configuration, integration work with REST APIs, and experience with BMC Digital Workplace. You will collaborate with stakeholders to ensure delivery quality, provide production support, and drive improvements

Qualifications

• Hands-on experience with BMC Remedy AR System customization.
• Strong knowledge of BMC ITSM modules (Incident, Problem, Change, Asset, Service Request).
• Experience configuring and managing CMDB and data quality.
• Familiarity with BMC Digital Workplace (DWP) and DWP Advanced.
• Understanding of ITIL processes.
• Experience with BMC Innovation Suite and integrations.

Responsibilities

• Design, develop, and customize BMC Remedy AR System applications to meet business and ITSM requirements.
• Configure and support BMC ITSM modules including Incident, Problem, Change, Asset, and Service Request Management.
• Implement and maintain CMDB configurations, reconciliation, normalization, and data quality rules.
• Develop and customize BMC Digital Workplace (DWP) and DWP Advanced services, workflows, and user experiences.
• Work on forms, workflows, active links, filters, escalations, menus, and views within Remedy AR System.
• Perform integrations with third-party systems using REST APIs, web services, and Atrium Integrator.
• Support enhancements, upgrades, and performance tuning of the BMC Innovation Suite platform.
• Collaborate with stakeholders to analyze requirements, provide technical solutions, and ensure delivery quality.
• Provide production support, root cause analysis, and defect resolution as required.
• Ensure compliance with ITIL best practices and organizational governance standards.

Skills

BMC Remedy AR System

BMC ITSM Suite

CMDB configuration

BMC Digital Workplace

ITIL processes

BMC Innovation Suite

REST API integrations

Troubleshooting

Job description

Job Summary

We are seeking an experienced Senior BMC Developer with strong expertise in BMC Remedy AR System customization and handson experience across ITSM modules, CMDB, and Digital Workplace platforms. The candidate will be responsible for designing, developing, and supporting scalable BMC solutions aligned with IT service management best practices.

Key Responsibilities

• Design, develop, and customize BMC Remedy AR System applications to meet business and ITSM requirements.
• Configure and support BMC ITSM modules including Incident, Problem, Change, Asset, and Service Request Management.
• Implement and maintain CMDB configurations, reconciliation, normalization, and data quality rules.
• Develop and customize BMC Digital Workplace (DWP) and DWP Advanced services, workflows, and user experiences.
• Work on forms, workflows, active links, filters, escalations, menus, and views within Remedy AR System.
• Perform integrations with thirdparty systems using REST APIs, web services, and Atrium Integrator.
• Support enhancements, upgrades, and performance tuning of the BMC Innovation Suite platform.
• Collaborate with stakeholders to analyze requirements, provide technical solutions, and ensure delivery quality.
• Provide production support, root cause analysis, and defect resolution as required.
• Ensure compliance with ITIL best practices and organizational governance standards.

Mandatory Skills & Experience

• Strong experience in BMC Remedy AR System customization (mandatory).
• Handson experience with BMC ITSM Suite.
• Solid experience in CMDB configuration and data management.
• Experience with BMC Digital Workplace (DWP) and DWP Advanced.
• Good understanding of ITIL processes.
• Experience working on BMC Innovation Suite.
• Strong troubleshooting and analytical skills.

Good to Have / AddOn Skills

• Experience with Progressive Web Applications (PWA) in BMC context.
• Advanced knowledge of BMC Innovation Studio.
• Exposure to BMC Helix platform and cloud deployments.
• Experience in large enterprise or telecom environments.

Soft Skills

• Strong communication and stakeholder management skills.
• Ability to work independently and lead technical initiatives.
• Good documentation and knowledgetransfer skills.
• Ability to work in a fastpaced, multistakeholder environment.