Software Engineer - Production Support - India
Photon
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Job summary
Photon in India is seeking a Software Engineer – Production Support with 3-7 years of relevant experience to support People, SGDIR, and IGG applications in a production environment. You will handle incidents and problems according to ITIL, monitor tickets, and debug issues using Informatica, DevOps, Excel, and macros.
The role requires strong problem-solving skills, hands-on Excel, SQL querying, and the ability to work in a fast-paced IT operations setting in Bengaluru.
Qualifications
- Experience implementing ITIL-based incident and problem management.
- Strong Excel skills including use of macros for automation.
- Hands-on with DevOps environments and release workflows.
Responsibilities
- Provide L2 production support for People, SGDIR, IGG applications.
- Manage incidents and problems following ITIL processes.
- Monitor and troubleshoot tickets using SQL queries and Excel.
- Debug issues with Informatica and DevOps knowledge.
Skills
Tools
Job description
We are looking for an experienced production support engineer with 3-7 years of relevant experience providing L2 support. The role involves supporting People, SGDIR, and IGG applications, managing incidents and problems following ITIL processes, monitoring tickets, and debugging issues using Informatica, DevOps, Excel, and macros.
- Support for People, SGDIR, and IGG applications.
- Incident and problem management aligned with ITIL processes.
- Monitoring and troubleshooting tickets using Excel and SQL queries.
- Debugging and fixing minor issues using Informatica and DevOps knowledge.
- Strong understanding of ITIL processes.
- Proficiency in Informatica.
- Experience with DevOps.
- Hands‑on with Excel and macros.
- Job Identification: 26179
- Job Category: Development
- Posting Date: 07/10/2026
- Location: Unit-13, 1st floor of Wing E, New Survey No. 23/5, Helios Business Park, Varthur, Bangalore, Karnataka, 560103, IN
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