Linux Support Engineer/IT Service Management

Cognizant; Bengaluru; Hybrid; INR 600,000 - 1,000,000; Full time

Job summary

Cognizant in Bangalore is seeking a Linux Support Engineer/IT Service Management with 4+ years of experience. The role focuses on application/production support, incident management, and ITIL-aligned processes in a production environment.

You will monitor Linux/Unix systems, develop Shell scripts for automation, and use PL/SQL/MySQL for data analysis to resolve issues. Strong communication with stakeholders is essential for success.

Qualifications

• Experience with IT service management frameworks (ITIL/ITSM).
• Strong knowledge of Linux/Unix systems.
• Proficient in shell scripting for automation.
• Proficient in PL/SQL and MySQL for data handling.

Responsibilities

• Provide production/application support and resolve incidents within SLA.
• Monitor and troubleshoot Linux/Unix systems and application issues.
• Develop and maintain Shell scripts for automation and monitoring.
• Work with PL/SQL and MySQL for data analysis and issue resolution.
• Perform incident, problem, and change management as per ITIL/ITSM processes.
• Analyze logs, perform root-cause analysis, and coordinate with technical teams.

Skills

IT Service Management / ITIL

Linux / Unix

Shell Scripting

PL/SQL

MySQL

Production/Application Support

Incident & Problem Management

Troubleshooting and Root Cause Ana­lyt

Monitoring and Log Analysis

Communication & Stakeholder Mgmt

Job description

Job Title

Linux Support Engineer/IT Service Management

Location - Bangalore

Exp - 4 years and above

Job Summary

We are looking for an experienced IT professional with strong knowledge of IT Service Management, Linux, Shell Scripting, PL/SQL, and MySQL. The candidate will be responsible for application/production support, incident management, troubleshooting, monitoring, and maintaining IT services in a production environment.

Roles & Responsibilities

• Provide production/application support and resolve incidents within SLA.
• Monitor and troubleshoot Linux/Unix systems and application issues.
• Develop and maintain Shell scripts for automation and monitoring.
• Work with PL/SQL and MySQL for data analysis and issue resolution.
• Perform incident, problem, and change management as per ITIL/ITSM processes.
• Analyze logs, perform root-cause analysis, and coordinate with technical teams.

Mandatory Skills

• IT Service Management / ITIL
• Linux / Unix
• Shell Scripting
• PL/SQL
• MySQL
• Production/Application Support
• Incident & Problem Management
• Troubleshooting and Root Cause Analysis
• Monitoring and Log Analysis
• Good communication and stakeholder-management skills