Production Support Engineer

Infosys; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

A global technology services company is seeking a Production Support Engineer in Bengaluru. This entry-level position involves quality assurance, client interaction, and contributing to technical solutions in a supportive environment. The ideal candidate will have strong problem-solving and analytical skills, familiarity with ITIL, and a basic understanding of various technologies. Join us to enhance customer satisfaction and drive digital transformation for clients.

Qualifications

• Understanding of client interaction for quality assurance and issue resolution.
• Ability to create and review designs, validate architecture.
• Participate in project estimation and conduct technical risk planning.

Responsibilities

• Interface with clients to ensure high customer satisfaction.
• Lead teams towards developing optimized high quality code.
• Contribute to building efficient programs/systems.

Skills

Process - Maintenance and Production Support

PLM Production Support

ITIL

HP Unix

Analytical abilities

Strong Technical Skills

Good communication skills

Knowledge of Testing tools

Agile methodologies

Job description

Join to apply for the Production Support Engineer role at Infosys.

Primary Skills

• Process -> Maintenance and Production Support; Process -> PLM Production Support; Process -> Service Management -> ITIL; Technology -> Infrastructure-Server Administration -> HP Unix

A day in the life of an Infoscion

• As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction.
• You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain.
• You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews.
• You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes.
• You would be a key contributor to building efficient programs/systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!
• Knowledge of more than one technology
• Basics of Architecture and Design fundamentals
• Knowledge of Testing tools
• Knowledge of agile methodologies
• Understanding of Project life cycle activities on development and maintenance projects
• Understanding of one or more Estimation methodologies, Knowledge of Quality processes
• Basics of business domain to understand the business requirements
• Analytical abilities, Strong Technical Skills, Good communication skills
• Good understanding of the technology and domain
• Ability to demonstrate a sound understanding of software quality assurance principles, SOLID design principles and modelling methods
• Awareness of latest technologies and trends
• Excellent problem solving, analytical and debugging skills

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Information Technology

Industries

IT Services and IT Consulting

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