L2 Production Data Support Engineer

Tsworks; Bengaluru Urban; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

tsworks Technologies India Private Limited in Bengaluru is seeking an experienced L2 Production Data Support Engineer to oversee data workflows, troubleshoot critical issues, and ensure smooth operations of enterprise data systems. The role requires strong analytical skills, Azure experience, and ability to work in rotational shifts.

You will monitor data pipelines, perform RCA, optimize ETL/ELT performance, manage incidents with L1/L3 teams, and contribute to patches and updates to improve

Qualifications

• 4+ years of experience Data platform production support, monitoring, or incident management for data systems.
• Strong knowledge of Power BI service, DAX, and data modelling best practices.
• Experience with ETL/ELT processes and data lakes/data warehouses.
• Familiarity with incident monitoring tools like Datadog, Splunk, CloudWatch, or New Relic.
• Experience with scripting languages for automation and understanding of CI/CD/DevOps.

Responsibilities

• Monitor datapipelines, batch jobs, and real-time data processing systems.
• Perform root cause analysis (RCA) for production failures and data inconsistencies.
• Proactively identify and resolve performance bottlenecks in ETL/ELT pipelines.
• Handle escalations from L1 support and collaborate with L3 and engineering teams.
• Assist in deployment of patches and updates to improve system stability.
• Participate in on-call rotations and ensure shift handovers are well-documented.

Skills

Power BI

Incident management

Communication skills

Education

BCA / MCA/ B.Tech / M.Tech in Computer Science, IT, or related field

Tools

Datadog

Splunk

CloudWatch

New Relic

Python

Shell

PowerShell

CI/CD

DevOps

Cloud security

Job description

tsworks Technologies India Private Limited | Full time

Bangalore South, India | Posted on 09/15/2025

tsworks is aleading technology innovator, providing transformative products and servicesdesigned for the digital-first world. Our mission is to provide domainexpertise, innovative solutions, and thought leadership to drive exceptionaluser and customer experiences. Demonstrating this commitment,we have aproven track record of championing digital transformation for industries suchas Banking, Travel and Hospitality, and Retail (including e-commerce andomnichannel), as well as Distribution and Supply Chain, delivering impactfulsolutions that drive efficiency and growth. We take pride in fostering aworkplace where your skills, ideas, and attitude shape meaningful customerengagements.

About the Role

Weare looking for an experienced L2 Production Data Support Engineer to overseeand maintain data workflows, troubleshoot critical issues, and ensure smooth operationsof enterprise data systems. The ideal candidate should have strong analyticalskills, experience with cloud-based data platforms (Azure), and the ability towork in rotational shifts.

Requirements

Location: Bengaluru
Shift: Rotational shifts, including weekends and holidays as required
Employment Type: Full-time

Key Responsibilities:

• Monitor datapipelines, batch jobs, and real-time data processing systems.


• Perform root causeanalysis (RCA) for production failures and data inconsistencies.


• Proactively identifyand resolve performance bottlenecks in ETL/ELT pipelines.


• Handle escalationsfrom L1 support and collaborate with L3 and engineering teams whenrequired.

Data Integrity & System Maintenance:

• Perform datavalidation checks to ensure data quality and accuracy.


• Execute databasemaintenance tasks, such as indexing, partitioning, and backup validation.


• Maintain log analysisand error tracking dashboards for quick diagnosis.


• Assist in thedeployment of patches and updates to improve system stability.

Automation & Process Improvement:

• Identify recurringissues and recommend automation solutions.


• Work on incidentautomation, log parsing, and alert tuning.


• Create and updateSOPs, knowledge base articles, and runbooks for production support teams.


• Act as a bridgebetween L1 support, developers, and cloud infrastructure teams.


• Provide timelycommunication on incidents, planned maintenance, and service outages.


• Participate inon-call rotations and ensure shift handovers are well-documented.
  

Required Skills & Experience:

Technical Skills:

• 4+ years of experience Data platform production support, monitoring, or incident management for data systems.
  


• Power BI:Strong knowledge of Power BI service, DAX, and data modelling best practices.
  


• Knowledge of ETL/ELTprocesses and experience working with data lakes/data warehouses.
  


• Familiarity with incidentmonitoring tools like Datadog, Splunk, CloudWatch, or New Relic.
  


• Experience with scriptinglanguages (Python, Shell, or PowerShell) for automation.
  


• Understanding of CI/CDpipelines, DevOps practices, and cloud security principles.
  

Soft Skills & Shift Readiness:

• Excellent communicationskills-able to explain technical issues to non-technical stakeholders
  


• Strong problem-solvingmindset-ability to work under pressure and handle critical incidents.
  


• Willingness to work inrotational shifts (including night shifts, weekends, and holidays).
  


• Ability to collaboratewith cross-functional teams and provide effective incident resolutions.
  

Preferred Qualifications:

• Education: BCA / MCA/ B.Tech / M.Tech in Computer Science, IT, or a related field.


• Certifications(Preferred but not mandatory):


• PL-300 - Power BICertification is a plus
  


• ITIL FoundationCertification (for incident and problem management best practices)