Software Engineer

Freedom Consulting Inc.; Mohali; On-site; INR 1,500,000 - 2,700,000; Full time

Job summary

Freedom Consulting Inc. in Mohali seeks a seasoned ServiceNow ITSM consultant to lead client engagements, gather requirements, perform gap analyses, and design, develop, and implement ITSM solutions.

You will work with Next Experience, UI Builder, and Workspaces to deliver user-centric experiences, ensure upgrades compatibility, and collaborate with PMs and engineers to align with platform architecture.

Qualifications

• Bachelor's degree or equivalent in a technical field.
• 5+ years hands-on ServiceNow ITSM implementation experience.
• 5+ years of ServiceNow development experience.
• Experience with upgrades to ServiceNow.
• Familiarity with IT Service Management modules: service desk, asset, incident and change management.
• Experience setting up ServiceNow Catalogs.
• Strong troubleshooting and cross-team collaboration skills.

Responsibilities

• Work with clients and provide leadership on ITSM best practices.
• Gather and understand requirements from clients.
• Conduct gap analysis and assessments to identify deltas between ServiceNow and ITSM processes.
• Design, develop and implement ServiceNow ITSM solutions.
• Develop and test all ServiceNow and ITSM applications suites implementations.
• Install and configure ServiceNow infrastructure environment.
• Assist in product demonstrations and design/development.
• Collaborate with PMs, ITTL engineers and administrators.
• Provide support for existing production applications and suggest enhancements.
• Design and configure user experiences using ServiceNow Next Experience, UI Builder, and Workspaces.
• Apply UX standards, personas, and design patterns across modules.
• Configure and maintain client scripts; Workspaces and configurable components.
• Partner with engineers to align UX with platform architecture and CSDM.
• Ensure designs meet accessibility, performance, and upgrade-safe standards.
• Contribute to platform UX guidelines and reusable design components.
• Strong experience with ServiceNow Next Experience, UI Builder and Workspaces.
• Understanding of configure vs. customize principles in ServiceNow.

Skills

ITSM

Requirements gathering

Gap analysis

Solution design

Implementation

Testing

UI Builder

Workspaces

UX standards

Accessibility

Performance

Team collaboration

Documentation

Education

Bachelor's degree

Tools

ServiceNow Next Experience

UI Builder

Workspaces

ServiceNow Catalogs

Job description

• Work with clients and provide leadership on ITSM best practices
• Gather and understand requirements from clients
• Conduct gap analysis and assessments to identify the delta between ServiceNow and ITSM processes
• Design, develop and implement ServiceNow ITSM solutions
• Develop and test all ServiceNow and ITSM Applications Suite Implementations
• Install and Configure ServiceNow infrastructure environment
• Assist in designing, developing and product demonstration of product
• Participate in Project team collaboration sessions with PM, ITTL engineers and administrators
• Provide support for existing production applications and recommend opportunities for enhancements
• Design and configure user experiences using ServiceNow Next Experience, UI Builder, and Workspace technologies
• Apply ServiceNow UX standards, personas, and design patterns consistently across modules
• Configure and maintain:
  • Client Scripts
  • Workspaces and configurable components
• Partner with engineers and product teams to ensure UX aligns with platform architecture and CSDM where applicable
• Ensure designs meet accessibility, performance, and upgrade-safe standards
• Contribute to platform UX guidelines and reusable design components
• Strong experience with:
  • ServiceNow Next Experience
  • UI Builder and Workspaces
• Understanding of configure vs. customize principles in ServiceNow

Qualifications:

• Bachelor's degree or equivalent work experience in related technical field
• 5+ years hands on implementation experience with ServiceNow ITSM products
• 5+ experience developing with ServiceNow software suite
• Experience in upgrades to ServiceNow
• Knowledge of major task, deliverables, formal methodologies and disciplines for delivering new enhances applications
• Experience with IT Service Management, service desk, asset management, incident management and change management via ServiceNow is preferred
• Experience setting up ServiceNow Catalogs
• Strong troubleshooting, documentation and cross-team collaboration skills