Soft Skills Trainer

Startek (Aegis Customer Support Services Pvt. Ltd.); Lucknow; On-site; INR 450,000 - 650,000; Full time

Job summary

Startek (Aegis Customer Support Services Pvt. Ltd.) in Lucknow seeks a skilled Soft Skills Trainer to design and deliver programs across industries. You will analyze needs, tailor solutions, and build strong client relationships to drive impact.

Strong grounding in adult learning principles (ADDIE), excellent communication, and MS Word proficiency are essential for creating engaging materials and measuring training effectiveness.

Qualifications

• 3-4 years of experience in behavioral skills and soft skills training.
• Strong understanding of adult learning principles (ADDIE).
• Excellent communication and interpersonal skills.
• Ability to analyze business problems using frameworks (SWOT).
• Proficiency in MS Office Word for report preparation.

Responsibilities

• Design and deliver soft skills training programs for clients.
• Conduct needs analysis to identify gaps and develop customized solutions.
• Develop and maintain relationships with clients to understand requirements.
• Collaborate with subject matter experts to create learning materials.
• Evaluate training effectiveness through feedback mechanisms.

Skills

Soft Skills Training

Needs Analysis

Client Relationship

Adult Learning Principles

ADDIE Model

Communication

MS Office Word

Tools

MS Office Word

Job description

Roles and Responsibilities

• Design and deliver soft skills training programs for clients across various industries.
• Conduct needs analysis to identify gaps in employee skills and develop customized training solutions.
• Develop and maintain relationships with clients to understand their requirements and preferences.
• Collaborate with subject matter experts to create engaging and effective learning materials.
• Evaluate the effectiveness of training programs through feedback mechanisms.

Desired Candidate Profile

• 3-4 years of experience in behavioral skills, behavioral training, customer service training, personality development, or soft skills training.
• Strong understanding of adult learning principles and methodologies (e.g., ADDIE model).
• Excellent communication, presentation, and interpersonal skills; ability to work effectively with diverse stakeholders.
• Ability to analyze complex business problems and develop practical solutions using theoretical frameworks (e.g., SWOT analysis).
• Proficiency in MS Office Suite (Word) for report preparation.