Soft Skills Trainer

Startek (Aegis Customer Support Services Pvt. Ltd.); Lucknow; On-site; INR 350,000 - 700,000; Full time

Job summary

Startek (Aegis Customer Support Services Pvt. Ltd.) in Lucknow invites an experienced Behavioral Skills Trainer to design and deliver soft skills programs for diverse clients. You will analyze needs, craft customized solutions, and foster strong client relationships to ensure program impact.

You will also collaborate with SMEs, develop engaging materials, and assess effectiveness using feedback, applying adult learning principles and structured methodologies.

Qualifications

• 3-4 years of experience in behavioral skills, behavioral training, customer service training, personality development, or soft skills training.
• Strong understanding of adult learning principles and methodologies (e.g., ADDIE model).
• Excellent communication, presentation, and interpersonal skills; ability to work effectively with diverse stakeholders.
• Ability to analyze complex business problems and develop practical solutions using theoretical frameworks (e.g., SWOT analysis).
• Proficiency in MS Office Suite (Word) for report preparation.

Responsibilities

• Design and deliver soft skills training programs for clients across various industries.
• Conduct needs analysis to identify gaps in employee skills and develop customized training solutions.
• Develop and maintain relationships with clients to understand their requirements and preferences.
• Collaborate with subject matter experts to create engaging and effective learning materials.
• Evaluate the effectiveness of training programs through feedback mechanisms.

Skills

Soft skills training

Communication

Interpersonal skills

Adult learning principles

SWOT analysis

Tools

MS Word

Job description

Roles and Responsibilities

• Design and deliver soft skills training programs for clients across various industries.


• Conduct needs analysis to identify gaps in employee skills and develop customized training solutions.


• Develop and maintain relationships with clients to understand their requirements and preferences.


• Collaborate with subject matter experts to create engaging and effective learning materials.


• Evaluate the effectiveness of training programs through feedback mechanisms.

Desired Candidate Profile

• 3-4 years of experience in behavioral skills, behavioral training, customer service training, personality development, or soft skills training.


• Strong understanding of adult learning principles and methodologies (e.g., ADDIE model).


• Excellent communication, presentation, and interpersonal skills; ability to work effectively with diverse stakeholders.


• Ability to analyze complex business problems and develop practical solutions using theoretical frameworks (e.g., SWOT analysis).


• Proficiency in MS Office Suite (Word) for report preparation.