Process Trainer

Policybazaar.com; Gurugram District; On-site; INR 400,000 - 500,000; Full time

Job summary

Policybazaar.com is seeking a Soft Skills Trainer to deliver classroom, virtual and workshop sessions across functions in India. You will design modules, assess trainee progress, and coach employees on communication, presentation and behavioral skills.

The role requires 2–7 years of experience in BPO/Insurance/Sales environments, fluency in English and Hindi, and strong stakeholder management. Graduate in any discipline is acceptable.

Qualifications

• Excellent communication and presentation skills.
• Strong facilitation and coaching abilities.
• Knowledge of adult learning principles and training methodologies.
• Ability to analyze training effectiveness and recommend improvements.
• Strong interpersonal, mentoring, and stakeholder management skills.
• Proficiency in MS Office and training tools.
• Fluency in English and Hindi.
• Graduate in any discipline.
• 2-7 years of experience as a Soft Skills Trainer, preferably in BPO, Insurance, or Sales environments.
• Experience in conducting behavioral and communication training programs.

Responsibilities

• Conduct soft skills training programs on communication, customer service, presentation skills, email etiquette, teamwork, leadership, time management, and problem-solving.
• Identify training needs through discussions with stakeholders, audits, and performance analysis.
• Design and update training modules, assessments, and learning materials.
• Deliver classroom, virtual, and workshop-based training sessions.
• Evaluate trainee performance through assessments, feedback, and observations.
• Conduct refresher training programs to improve employee performance and productivity.
• Coach and mentor employees on behavioral skills and professional conduct.

Skills

Excellent communication

Presentation skills

Facilitation

Coaching abilities

Adult learning principles

Training methodologies

Training needs analysis

Interpersonal skills

Stakeholder management

Fluency in English and Hindi

Education

Graduate in any discipline

Tools

MS Office

Job description

Key Responsibilities -

• Conduct soft skills training programs on communication, customer service, presentation skills, email etiquette, teamwork, leadership, time management, and problem-solving.
• Identify training needs through discussions with stakeholders, audits, and performance analysis.
• Design and update training modules, assessments, and learning materials.
• Deliver classroom, virtual, and workshop-based training sessions.
• Evaluate trainee performance through assessments, feedback, and observations.
• Conduct refresher training programs to improve employee performance and productivity.
• Coach and mentor employees on behavioral skills and professional conduct.

Desired Skills:

• Excellent communication and presentation skills.
• Strong facilitation and coaching abilities.
• Knowledge of adult learning principles and training methodologies.
• Ability to analyze training effectiveness and recommend improvements.
• Strong interpersonal, mentoring, and stakeholder management skills.
• Proficiency in MS Office and training tools.
• Fluency in English and Hindi.
• Graduate in any discipline.
• 2-7 years of experience as a Soft Skills Trainer, preferably in BPO, Insurance, or Sales environments.
• Experience in conducting behavorial and communication training programs.