Soft Service Executive

Sodexo; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Sodexo in Bengaluru is seeking a Soft Services Executive to manage day-to-day housekeeping, pantry, waste management, pest control, and hygiene standards, ensuring high-quality service delivery and client satisfaction.

You will supervise staff, coordinate with vendors, maintain records and MIS, and ensure compliance with SOPs, safety and statutory requirements while delivering excellent customer service.

Qualifications

• Bachelor's degree or Diploma in Hotel Management, Hospitality, or any graduate.
• 25 years of experience in Soft Services or Facility Management.
• Experience in corporate offices, IT parks, hospitals, or commercial facilities preferred.

Responsibilities

• Supervise daily housekeeping and soft services operations.
• Ensure cleanliness, hygiene, and upkeep of client areas.
• Manage housekeeping staff deployment, attendance, shifts, and grooming.
• Conduct regular site inspections and quality audits.
• Coordinate pantry operations and consumable inventory.
• Monitor pest control, waste management, and washroom hygiene.
• Address client complaints and ensure timely resolution.
• Maintain records such as attendance, checklists, audit reports, and MIS.
• Train housekeeping staff on cleaning procedures, safety, and customer service.

Skills

Team handling

Manpower management

Client relationship management

Communication

MS Office

Education

Bachelor's degree or Diploma in Hotel Management, Hospitality, or any graduate

Tools

MS Office

Job description

Job Summary

The Soft Services Executive is responsible for managing day-to-day soft services operations, including housekeeping, pantry, waste management, pest control, and hygiene standards. The role ensures high-quality service delivery, client satisfaction, statutory compliance, and effective manpower management.

Key Responsibilities

• Supervise daily housekeeping and soft services operations.
• Ensure cleanliness, hygiene, and upkeep of all client areas.
• Manage housekeeping staff deployment, attendance, shifts, and grooming.
• Conduct regular site inspections and quality audits.
• Coordinate pantry operations and consumable inventory.
• Monitor pest control, waste management, and washroom hygiene.
• Address client complaints and ensure timely resolution.
• Ensure compliance with SOPs, safety standards, and statutory requirements.
• Maintain records such as attendance, checklists, audit reports, and MIS.
• Coordinate with vendors for consumables and service requirements.
• Train housekeeping staff on cleaning procedures, safety, and customer service.
• Support client visits, audits, and special events.

Required Qualifications

• Bachelor's degree or Diploma in Hotel Management, Hospitality, or any graduate.
• 25 years of experience in Soft Services or Facility Management.
• Experience in corporate offices, IT parks, hospitals, or commercial facilities is preferred.

Required Skills

• Strong knowledge of housekeeping operations and cleaning chemicals.
• Team handling and manpower management.
• Client relationship management.
• Good communication and interpersonal skills.
• Knowledge of MS Office (Excel, Word, Outlook).
• Problem-solving and decision-making abilities.

Preferred candidate profile

Preferred Industry

• Integrated Facility Management (IFM)
• Corporate Facilities
• Commercial Real Estate
• Hospitality
• Healthcare Facilities

This JD is suitable for organizations such as Sodexo, CBRE, Cushman & Wakefield, JLL, ISS, and other Integrated Facility Management companies.