AFM Soft Services

CBRE; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

CBRE India seeks an experienced Facilities Management professional to coordinate maintenance of facilities, buildings, and equipment, ensuring optimum functionality. You will oversee soft services, cleaning, and housekeeping while monitoring SLAs and budgets.

You will lead site events, coordinate with vendors, manage staff training and scheduling, and ensure safety compliance. 5–8 years in hospitality/related fields preferred; diploma or degree required.

Qualifications

• Excellent communication and interpersonal skills.
• Hands-on experience in soft services.
• Ability to meet deadlines under time constraints.
• Proactive problem solving and troubleshooting.
• Proficient with common computer applications.
• Ability to supervise, train, and schedule staff.
• Diploma or degree in any field; hospitality certification preferred.

Responsibilities

• Coordinate maintenance of facilities, buildings, and equipment to ensure optimum functionality.
• Oversee day-to-day soft services including cleaning, housekeeping, and consumables.
• Monitor SLAs, budgets, and purchase orders; ensure cost controls.
• Lead site events and coordinate with vendors and caterers.
• Ensure compliance with safety regulations and report issues.
• Prepare reports on facility usage and maintenance.

Skills

Communication skills

Soft services experience

Time management

Problem solving

Computer literacy

Team supervision

Training and development

Education

Diploma or degree

Hospitality management certification

Job description

• Coordinates the maintenance of facilities, buildings, and equipment, as appropriate, to ensure optimum functionality; identifies, assesses, negotiates as necessary, and resolves building maintenance and usage problems.
• Assist in the upkeep and preventative maintenance of assigned facilities; assist in coordinating custodial and maintenance functions.
• Assume full responsibility for management of soft services against contracted scope of works.
• Reporting on SLAs and delivering action plans to ensure that SLAs are met/exceeded.
• Coordination of site events (Festivals and Special events needs)
• Day to day supervision of the Janitorial teams
• Development of a soft services improvement plan for each service. Assist in maintaining building security; report security problems to appropriate authority.
• Ensure that all costs and expenditure are within the budgeted levels
• Oversee day to day running of Site Soft Services in respect of scheduling, Cleaning, consumables Procurement & Housekeeping.
• Comply with Company and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness
• Client and customer retention and satisfaction
• Plan and implement training programs for department staff and clients.
• Analyze, develop, and design solutions to reporting requests.
• Design and implement reports to measure service performance metrics.
• Evaluate and maintain help desk software; oversee preparation and distribution of system updates.
• Monitor budget; review and approve purchase orders.
• Oversees activities of contractors, vendor personnel, and suppliers; Monitors contracts for compliance and controls costs; monitors general expenditures of unit; performs quality control inspections to ensure adherence to contract specifications and standards
• Serves as liaison between facility manager and vendor staff; recommends correction of deficiencies; coordinates remodeling activities, as appropriate to the position.
• Schedules space usage controls key issuance and building security; prepares calendars and maintains records.
• Oversees events held at facility; interacts with caterers, and/or auxiliary staff as appropriate to the specific event.
• Prepares scheduled and periodic reports of facility usage, maintenance, and condition.
• Maintains and orders equipment and supplies for facility operations.

Description

JOB SUMMARY

• Coordinates the maintenance of facilities, buildings, and equipment, as appropriate, to ensure optimum functionality; identifies, assesses, negotiates as necessary, and resolves building maintenance and usage problems.
• Assist in the upkeep and preventative maintenance of assigned facilities; assist in coordinating custodial and maintenance functions.
• Assume full responsibility for management of soft services against contracted scope of works.
• Reporting on SLAs and delivering action plans to ensure that SLAs are met/exceeded.
• Coordination of site events (Festivals and Special events needs)
• Day to day supervision of the Janitorial teams
• Development of a soft services improvement plan for each service. Assist in maintaining building security; report security problems to appropriate authority.
• Ensure that all costs and expenditure are within the budgeted levels
• Oversee day to day running of Site Soft Services in respect of scheduling, Cleaning, consumables Procurement & Housekeeping.
• Comply with Company and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness
• Client and customer retention and satisfaction
• Plan and implement training programs for department staff and clients.
• Analyze, develop, and design solutions to reporting requests.
• Design and implement reports to measure service performance metrics.
• Evaluate and maintain help desk software; oversee preparation and distribution of system updates.
• Monitor budget; review and approve purchase orders.
• Oversees activities of contractors, vendor personnel, and suppliers; Monitors contracts for compliance and controls costs; monitors general expenditures of unit; performs quality control inspections to ensure adherence to contract specifications and standards
• Serves as liaison between facility manager and vendor staff; recommends correction of deficiencies; coordinates remodeling activities, as appropriate to the position.
• Schedules space usage controls key issuance and building security; prepares calendars and maintains records.
• Oversees events held at facility; interacts with caterers, and/or auxiliary staff as appropriate to the specific event.
• Prepares scheduled and periodic reports of facility usage, maintenance, and condition.
• Maintains and orders equipment and supplies for facility operations.

In addition to the above-mentioned duties and job functions, any other assignments given by Management, within the purview of the contract.

Minimum Skills Requirement

• Good communication skills
• Hands on Experience in soft services
• Ability to work under time constraints and meet deadlines.
• Ability to anticipate and resolve problems.
• Knowledge of computer application programs.
• Ability to foster a cooperative work environment.
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.

Minimum Experience Requirement

• Minimum experience of 5 to 8 years in the relevant field / hospitality background

Minimum Qualifications Requirement

• Minimum Diploma or degree in any field
• Preferred Hospitality management certified course