Soft Services Executive

Jones Lang LaSalle Incorporated; India; On-site; INR 300,000 - 500,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Mumbai is seeking a Soft Services Executive to oversee housekeeping and allied services at client sites. You will coordinate with vendors, supervise front-line staff, and ensure reporting accuracy of DMR and MMR.

You will back up the Property Manager on projects, mentor subordinates, and drive cost-effective service improvements while maintaining high standards of hygiene and client satisfaction on-site.

Qualifications

• Degree or diploma in hotel management / hospitality with 1-2 years of work experience preferred.
• Effective communication and customer-oriented service outlook.

Responsibilities

• Coordinate with site vendors for housekeeping, landscaping, pest control, facade cleaning and related services.
• Assist Team Manager / Property Manager with projects and provide backup as required.
• Take daily property rounds and coordinate to close cleaning-related matters.
• Maintain daily/monthly reports (DMR and MMR) and share with Property Manager and client.
• Schedule weekly vendor meetings to discuss daily issues.
• Prepare monthly attendance summaries for salary.
• Investigate and resolve customer queries; escalate when needed.
• Develop and mentor subordinate vendor staff.
• Improve and monitor procedures for cost-effective, efficient services.
• Prepare and develop standard policies and procedures documentation.
• Plan, schedule, inspect and assign work to subordinate supervisors/teams.
• Manage landscaping and gardening; brief staff on duties and special instructions.
• Prepare checklists and ensure housekeeping staff grooming and standards.
• Monitor cleaning quality and surface longevity; maintain orderly janitor storage.
• Take feedback on customer needs and evaluate satisfaction.
• Report to Housekeeping Manager / Property Manager.

Skills

Analytical

Meticulous

Customer-oriented

Education

Hotel management / hospitality degree or diploma

Job description

Position: Soft Services Executive Business: Property and Asset Management

What this job involves

• You will ensure we provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle machine etc.
• You will also be assisting Team Manager /Property Manager with any assigned projects and providing backup as and when required.
• Following would be your site deliverables: Taking daily property rounds, co-ordinating with the team to close any matters related to cleaning.
• Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client.
• Schedule weekly vendor meetings to discuss on daily issues if any.
• Maintaining / preparing monthly attendance summary record for salary.
• Making sure that all customer queries are well-investigated and resolved.
• Escalating queries to appropriate supervisors if need be.
• Developing and mentoring new and subordinate vendor staff.
• Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services.
• Assisting in preparing and developing the documentation of standard policies and procedures.
• Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams.
• Manage landscaping and gardening.
• Regularly brief all staff regarding their duties, designated areas of work and special instructions if any.
• Prepare and implement various checklists, at the frequency instructed in the suggested formats.
• Ensure the housekeeping staff is well groomed.
• Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.
• Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.
• Take feedback - customer needs assessment and evaluation of customer satisfaction levels.
• Reporting: You will be reporting to Housekeeping Manager /Property Manager.

Sound like you? Here is what we’re looking for:

• Being Analytical and Meticulous
• You will be building, maintaining, supporting and validating performance of subordinate staff workings.
• You will be providing customer oriented and best in class cleaning/hygiene services.
• You must pay attention to detail and have excellent problem-solving skills.
• customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction).

Qualifications

You will have a Degree / Diploma or relevant educational background in hotel management / hospitality with min 1-2 years of work experience preferred.

Effective communication skills and customer-oriented service outlook is non-negotiable.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location: On-site –Mumbai, MH

Scheduled Weekly Hours: 48

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail].

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.