Assistant Property Manager CRM

Jones Lang LaSalle Incorporated; Mumbai; Presencial; INR 450.000 - 650.000; Jornada completa

Descripción de la vacante

Jones Lang LaSalle Incorporated in Mumbai is seeking an Assistant Property Manager CRM to be the front liner at the site, ensuring guest needs are anticipated and customer concerns resolved in line with JLL standards. You will manage calls and emails, and coordinate with stakeholders to maintain service quality.

This on-site role requires strong communication, problem-solving, and the ability to monitor the helpdesk, conduct rounds, and share feedback reports with management.

Formación

• Relevant hospitality education preferred.
• 2-3 years client-facing experience or 4-5 years in similar role.
• Excellent communication and fluency in English is important.
• Willingness to work flexible shifts, weekends and holidays as required.
• Basic computer and MS Office skills are an added advantage.

Responsabilidades

• Receive calls and emails from clients to close complaints and inform stakeholders with actions taken.
• Take ownership of requests and ensure resolution within TAT.
• Monitor the helpdesk and supervise customer service executives.
• Conduct daily rounds of the premises and report lapses to the team.
• Conduct customer feedback surveys and share reports with client/management.
• Coordinate with other departments to ensure good customer experience.
• Handle complaints and emergencies as per policy and contact authorities when needed.
• Familiar with building operating procedures and maintain inventory records.
• Manage events, CSR activities, and guest handling; act as secondary contact for occupants.
• Prepare and approve working schedules for the helpdesk team as required.

Conocimientos

Guest handling

Customer service

Communication

Problem solving

Attention to detail

Team coordination

Educación

Hospitality studies background

2-3 years client-facing experience OR 4-5 years

Herramientas

MS Office

Descripción del empleo

Role: Assistant Property Manager CRM Business: Property and Asset Management.

What this job involves

You will be JLL’s front liner at the site for anticipating guest needs and resolving all customer related concerns. Your role is to ensure that customer service is maintained as per the standards set by the us.

• Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner.
• Taking ownership of the request or complaint and ensuring they are handled effectively within TAT.
• Monitoring the helpdesk and customer service executives on a regular basis.
• Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
• Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
• Cooperating, coordinating and communicating with other departments to ensure good customer experience and sharing consolidated feedback reports with the team for improvement of services.
• Helping to ensure that any complaint/requests and/or emergencies are handled in an expeditious manner (as per JLL policies) and contact the proper authorities when needed.
• Being familiar with the building operating procedures manual (Lost and found, timings, id card application, permission forms etc.)
• Helping in activities like filing, checking and maintaining inventory records, DMR, MMR, club house reports, etc.
• Managing and participating in events/parties/CSR activities, general maintenance and guest handling.
• Act as a secondary point of contact for all occupants, in case of client escalation.
• Prepares and approves the working schedule/rostering for the helpdesk team as per the operational requirements to maintain & operate the property at an optimum level.

Reporting: You will be reporting to Property Manager.

Sound like you? Here is what we’re looking for

Meticulous and Being Analytical You must pay attention to detail and have excellent problem-solving skills. You would also use logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Qualifications

You will have a relevant education background in hospitality studies would be preferred, with min 2-3 years of work experience OR 4-5 years of experience in client facing roles. Good Communication skills with speech clarity, fluency in English language will be important. Willingness to work in flexible shifts, weekends and holidays as per requirement will be a must. Basic understanding of operating computers and mobile application and MS Office (Excel, Word, PowerPoint) is an added advantage.

Location: On-site –Mumbai, MH

Scheduled Weekly Hours: 48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At Brightstone, we’re committed to redefine residential property management across India through innovation, expertise and our drive for excellence. Our people are our greatest asset when it comes to achieving this – professionals who bring passion and precision to every aspect of residential property management.

Privacy Notice Brightstone with its affiliates, is a leading service provider of residential property management services in India. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of dealing with your enquiry. We endeavor to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how Brightstone processes your personal data, please view our Privacy Statement.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.