Soft Service Executive

Jones Lang LaSalle (JLL); Ludhiana; On-site; INR 300,000 - 450,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Ludhiana, Punjab, invites applications for a Soft Services Executive - Mall Operation. The role focuses on daily rounds, cleaning coordination, and reporting to the Operation Head / Soft Service Manager. Strong communication and hotel/hospitality background are valued as is team mentoring.

The position emphasizes managing vendor meetings, attendance records, customer query resolution, and adherence to standard policies while ensuring cost-efficient service delivery.

Qualifications

• Degree or diploma in hotel management or hospitality.
• Minimum 2-3 years of work experience preferred; must have strong communication and customer focus.

Responsibilities

• Take daily property rounds and coordinate with the team to close cleaning matters.
• Maintain daily/monthly reports (DMR/MMR) and share with Property Manager and client.
• Schedule weekly vendor meetings to discuss daily issues.
• Prepare attendance summaries for salary processing.
• Investigate customer queries and escalate when needed to supervisors.
• Develop and mentor new and subordinate vendor staff.
• Assist in improving cost-effective and efficient services.
• Prepare and develop documentation of standard policies and procedures.
• Plan, schedule, inspect and assign work to subordinate supervisors and teams.
• Manage landscaping and gardening.
• Brief staff on duties and areas of work and any special instructions.
• Prepare and implement checklists as instructed.
• Ensure housekeeping staff are well groomed and that surfaces are maintained.
• Keep janitor closets and storage areas neat and orderly.
• Take feedback and assess customer satisfaction.

Skills

Effective communication

Education

Degree/Diploma in hotel management/hospitality

Job description

Job Summary

Soft Services Executive - Mall Operation

Responsibilities

• Taking daily property rounds, coordinating with the team to close any matters related to cleaning.
• Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client.
• Schedule weekly vendor meetings to discuss on daily issues if any.
• Maintaining / preparing monthly attendance summary record for salary.
• Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be.
• Developing and mentoring new and subordinate vendor staff
• Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services.
• Assisting in preparing and developing the documentation of standard policies and procedures
• Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams.
• Manage landscaping and gardening.
• Regularly brief all staff regarding their duties, designated areas of work and special instructions if any.
• Prepare and implement various checklists, at the frequency instructed in the suggested formats.
• Ensure the housekeeping staff is well groomed.
• Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.
• Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.
• Take feedback - customer needs assessment and evaluation of customer satisfaction levels.

Reporting

You will be reporting to Operation Head /Soft Service Manager.

Being Analytical and Meticulous

You will be building, maintaining, supporting and validating performance of subordinate staff workings. You will be providing customer oriented and best in class cleaning/hygiene services. You must pay attention to detail and have excellent problem-solving skills. customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction).

Qualifications

You will have a Degree / Diploma or relevant educational background in hotel management / hospitality with min 2-3 years of work experience preferred. Effective communication skills and customer-oriented service outlook is non-negotiable.

Location

Ludhiana, PB

Scheduled Weekly Hours

48