Soft Service Executive

JLL; Ludhiana; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Total Rewards Program

Competitive pay and benefits package

Job summary

JLL is seeking a Soft Services Executive for Mall Operations to ensure top-notch housekeeping and facility support. You will coordinate with site vendors, manage surveys, and assist the Property Manager on projects. Strong communication and customer-focused service are essential.

You will conduct daily rounds, maintain DMR/MMR, and lead vendor meetings while mentoring junior staff and driving cost-effective operations at the mall site.

Qualifications

• Degree or diploma in hotel management/hospitality with 2–3 years of work experience preferred.
• Effective communication skills and customer-oriented service outlook are non-negotiable.

Responsibilities

• Taking daily property rounds and coordinating with the team to close cleanliness-related matters.
• Maintaining daily/monthly reports (DMR/MMR) and sharing with Property Manager and client.
• Scheduling weekly vendor meetings to discuss daily issues.
• Maintaining/preparing monthly attendance records for salary processing.
• Investigating customer queries and escalating as required to supervisors.
• Developing and mentoring new and subordinate vendor staff.
• Assisting in cost-effective and efficient service improvements and standard policy documentation.
• Planning, scheduling, inspecting and assigning work to subordinate supervisors/teams.
• Managing landscaping and gardening and brief staff on duties and special instructions.
• Ensuring housekeeping staff are well groomed and cleaning standards are met.

Skills

Effective communication

Customer-oriented service

Problem-solving

Attention to detail

Education

Degree / Diploma in hotel management

Job description

Soft Services Executive

Mall Operation

What This Job Involves

You will ensure we provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle machine etc. You will also be assisting Team Manager /Property Manager with any assigned projects and providing backup as and when required. Following would be your site deliverables:

• Taking daily property rounds, coordinating with the team to close any matters related to cleaning.
• Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client.
• Schedule weekly vendor meetings to discuss on daily issues if any.
• Maintaining / preparing monthly attendance summary record for salary.
• Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be.
• Developing and mentoring new and subordinate vendor staff
• Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services.
• Assisting in preparing and developing the documentation of standard policies and procedures
• Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams.
• Manage landscaping and gardening.
• Regularly brief all staff regarding their duties, designated areas of work and special instructions if any.
• Prepare and implement various checklists, at the frequency instructed in the suggested formats.
• Ensure the housekeeping staff is well groomed.
• Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.
• Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.
• Take feedback - customer needs assessment and evaluation of customer satisfaction levels.

Reporting:

You will be reporting to Operation Head /Soft Service Manager.

Being Analytical and Meticulous

You will be building, maintaining, supporting and validating performance of subordinate staff workings. You will be providing customer oriented and best in class cleaning/hygiene services. You must pay attention to detail and have excellent problem-solving skills. customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction).

Qualifications

You will have a Degree / Diploma or relevant educational background in hotel management / hospitality with min 2-3 years of work experience preferred. Effective communication skills and customer-oriented service outlook is non-negotiable.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.