Assistant Manager (Housekeeping, Soft Services & Horticulture)

Raheja Universal; Navi Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Raheja Universal is seeking an Assistant Manager (Housekeeping, Soft Services & Horticulture) to oversee housekeeping, soft services, landscaping and horticulture across projects. The role ensures cleanliness, hygiene, aesthetics and efficient vendor management.

The candidate will manage schedules, supervise manpower, monitor safety compliance, and coordinate with vendors to maintain high service standards in residential and commercial properties.

Qualifications

• Experience in managing housekeeping, soft services, and horticulture in large facilities.
• Strong vendor management and contract monitoring capabilities.
• Ability to prepare and review MIS reports and service-delivery metrics.

Responsibilities

• Manage day-to-day housekeeping and soft service operations across assigned project/property.
• Monitor compliance with cleanliness, hygiene, and safety standards; conduct inspections.
• Oversee landscaping, horticulture, and maintenance of gardens and plantings.
• Coordinate with vendors for manpower, materials and schedules; manage SLAs.

Skills

People management

Vendor management

MIS reporting

Quality control

Education

Graduate in Hotel Management / Facility Management

Tools

MS Excel

Job description

Dear Candidates,

Position Name: Assistant Manager (Housekeeping, Soft Services & Horticulture)

Role Purpose: This will be responsible for managing and monitoring housekeeping, soft services, landscaping and horticulture activities across assigned real estate projects. The role will ensure high standards of cleanliness, hygiene, aesthetics, service delivery and efficient vendor management.

Job Duties & Responsibilities:

Housekeeping & Soft Services

• Manage day-to-day housekeeping and soft service operations across the assigned project/property.
• Ensure high standards of cleanliness, hygiene and upkeep of common areas, lobbies, amenities, offices and external areas.
• Prepare and monitor housekeeping schedules, manpower deployment and duty rosters.
• Conduct regular inspections and audits to ensure compliance with defined service standards.
• Monitor housekeeping consumables, equipment and inventory and ensure optimum utilization.
• Address service-related issues, complaints and escalations in a timely manner.
• Ensure adherence to safety, hygiene and statutory requirements.

Horticulture & Landscaping

• Oversee the maintenance and upkeep of landscaped areas, gardens, lawns and plantations.
• Monitor horticulture agencies and ensure proper execution of landscaping maintenance activities.
• Ensure timely watering, pruning, fertilization, pest control and replacement of plants as required.
• Conduct regular inspections to maintain the overall aesthetics and health of landscaped areas.
• Coordinate with vendors and internal teams for landscaping improvement and enhancement initiatives.

Vendor & Manpower Management

• Manage housekeeping, horticulture and other soft service agencies.
• Monitor vendor performance against agreed SLAs and service standards.
• Verify manpower deployment, attendance and productivity.
• Coordinate with vendors for timely deployment of manpower, materials and equipment.
• Support vendor bill verification and certification based on actual services rendered.

Coordination & Reporting

• Coordinate with Facility Management, Engineering, Security and other internal stakeholders for smooth operations.
• Maintain daily, weekly and monthly MIS reports related to manpower, service delivery, consumables and vendor performance.
• Identify operational gaps and recommend measures for improving service quality and efficiency.
• Assist in budgeting, cost control and optimization of housekeeping and horticulture operations.

Qualifications & Experience:

• Graduate in Hotel Management, Hospitality Management, Facility Management or any relevant discipline.
• 5 - 8 years of relevant experience in Housekeeping, Soft Services, Facility Management and/or Horticulture.
• Experience in residential townships, high-rise developments, commercial properties, hotels or large facilities will be preferred.

Best Regards,

Priyanka Kunsingh