Soft Service Executive

JLL; Gurugram District; In loco; INR 300.000 - 420.000; Tempo pieno

Vantaggi offerti da questo lavoro

Total Rewards Program

Competitive pay and benefits package

Descrizione del lavoro

JLL Gurgaon is seeking a Housekeeping Executive to oversee cleaning operations at BPTP Park Centra, Gurgaon. You will coordinate with site vendors, maintain reports, and support the Property Manager.

The role requires a hotel management background with 1–2 years of experience, strong communication, and a customer-focused service mindset. On-site work with a 48-hour weekly schedule.

JLL offers competitive pay and a Total Rewards Program as part of its benefits.

Competenze

• Degree or Diploma in hotel management or hospitality.
• 1–2 years of work experience preferred.
• Effective communication and customer-oriented service.

Mansioni

• Take daily property rounds and coordinate with the team to close cleaning matters.
• Maintain daily/monthly reports (DMR/MMR) and share with Property Manager and client.
• Schedule weekly vendor meetings to discuss daily issues.
• Prepare monthly attendance summary for salary.
• Investigate and resolve customer queries; escalate when needed.
• Develop and mentor new and subordinate vendor staff.
• Assist in improving and monitoring procedures for cost-effective services.
• Document standard policies and procedures.
• Plan, schedule, inspect and assign work to staff/teams.
• Manage landscaping and gardening.
• Brief staff on duties and special instructions as needed.
• Prepare checklists as instructed.
• Ensure housekeeping staff are well groomed and standards are met.

Conoscenze

Clear communication

Customer focus

Analytical thinking

Formazione

Degree/Diploma in hotel management or hospitality

Descrizione del lavoro

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position: Housekeeping Executive, Gurgaon

Business: Property and Asset Management, Gurgaon

What this job involves

You will ensure we provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle machine etc. You will also be assisting Team Manager /Property Manager with any assigned projects and providing backup as and when required.

Following would be your site deliverables:

• Taking daily property rounds, co-ordinating with the team to close any matters related to cleaning.
• Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client.
• Schedule weekly vendor meetings to discuss on daily issues if any.
• Maintaining / preparing monthly attendance summary record for salary.
• Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be.
• Developing and mentoring new and subordinate vendor staff
• Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services.
• Assisting in preparing and developing the documentation of standard policies and procedures
• Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams.
• Manage landscaping and gardening.
• Regularly brief all staff regarding their duties, designated areas of work and special instructions if any.
• Prepare and implement various checklists, at the frequency instructed in the suggested formats.
• Ensure the housekeeping staff is well groomed.
• Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.
• Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.
• Take feedback - customer needs assessment and evaluation of customer satisfaction levels.

Site details:

You will be working on __BPTP Park Centra ___, which is a ___Commercial____, located at ___ Gurgaon_ ___

Site dynamics:

1. Work Schedule:
2. Site team: e.g.: Property Manager +2
3. Other details if any

Reporting:

You will be reporting to Housekeeping Manager /Property Manager.

Sound like you? Here is what we're looking for:

Being Analytical and Meticulous

You will be building, maintaining, supporting and validating performance of subordinate staff workings. You must pay attention to detail and have excellent problem-solving skills. customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction).

Qualifications

You will have a Degree / Diploma or relevant educational background in hotel management / hospitality with min 1-2 years of work experience preferred. Effective communication skills and customer-oriented service outlook is non-negotiable.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

• Total Rewards Program
• competitive pay and benefits package.

Location:

On-site -Gurugram, HR

Scheduled Weekly Hours:

48

Job Tags:

Legal Compliance, People Management

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.