Housekeeping Executive

Jones Lang LaSalle Incorporated; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Gurugram is seeking a Housekeeping Executive to oversee housekeeping services, coordinate with site vendors, and support the Property Manager on projects.

You will conduct daily rounds, maintain reports, mentor staff, and ensure cost-efficient service delivery while upholding standards of quality and safety. The role includes staff development and adherence to procedures.

Qualifications

• Degree or diploma in hotel management with minimum 5-7 years of work experience.
• Effective communication skills and knowledge of customer service processes are a plus.

Responsibilities

• Taking daily property rounds and coordinating with the team on cleaning matters.
• Maintaining daily/monthly reports (DMR and MMR) and sharing with Property Manager and client.
• Schedule weekly vendor meetings and prepare attendance summaries for salary.
• Resolve customer queries and escalate as needed.
• Mentor and develop subordinate staff; improve procedures for cost-effective services.

Skills

Analytical

Meticulous

Problem-solving

Staff management

Communication skills

Education

Degree / Diploma in hotel management

Job description

Housekeeping Executive Property and Asset Management

What this job involves

You will ensure we provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, façade cleaning, housekeeping machines, cleaning material, cradle machine etc. You will also be assisting Team Manager /Property Manager with any assigned projects and providing backup as and when required.

• Taking daily property rounds, coordinating with the team to close any matters related to cleaning.
• Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client.
• Schedule weekly vendor meetings to discuss on daily issues if any.
• Maintaining / preparing monthly attendance summary record for salary.
• Making sure that all customer queries are well-investigated and resolved.
• Escalating queries to appropriate supervisors if need be.
• Developing and mentoring new and subordinate vendor staff.
• Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services.
• Assisting in preparing and developing the documentation of standard policies and procedures.
• Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams.
• Manage landscaping and gardening.
• Regularly brief all staff regarding their duties, designated areas of work and special instructions if any.
• Prepare and implement various checklists, at the frequency instructed in the suggested formats.
• Ensure the housekeeping staff is well groomed.
• Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.
• Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.
• Take feedback - customer needs assessment and evaluation of customer satisfaction levels.

Sound like you? Here is what we’re looking for

• Being Analytical and Meticulous
• You must pay attention to detail and have excellent problem-solving skills.
• You will be maintaining, supporting and validating the performance of subordinate staff.
• You will demonstrate the ability to manage others and communicate information effectively with the internal and external customers.

Qualifications

• You will have a Degree / Diploma in hotel management / hospitality with minimum 5-7 years of work experience, Effective communication skills and knowledge of processes for providing customer service would be an added advantage.

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location: On-site –Gurugram, HR

Scheduled Weekly Hours: 48

Jones Lang LaSalle (“JLL”) is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.