Soft Services Executive

Jones Lang LaSalle Incorporated; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Mumbai is seeking a Soft Services Executive to oversee housekeeping and facilities support on-site. You will coordinate with site vendors for landscaping, cleaning, pest control, and related services, ensuring standards and timely delivery in a busy property environment.

The role requires 1–2 years of hotel management or hospitality experience, strong communication, and a customer-focused approach.

Qualifications

• Degree or diploma in hotel management or hospitality is required.
• Effective communication skills are essential for customer-facing service.
• Customer-oriented approach and service mindset are non-negotiable.

Responsibilities

• Take daily property rounds and coordinate housekeeping with site vendors.
• Maintain daily/monthly reports (DMR/MMR) and share with Property Manager and client.
• Schedule weekly vendor meetings to address issues and follow up.
• Prepare attendance summaries and assist in cost-efficient service delivery.

Skills

Analytical mindset

Meticulous

Customer oriented service

Communication skills

Education

Degree/Diploma in hotel management/hospitality

Job description

Soft Services Executive### Soft Services ExecutiveApply: On-site: Mumbai, MH: Full time: Posted Today: REQ544284**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Position:** Soft Services Executive**Business:** Property and Asset Management# **What this job involves**# You will ensure we provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle machine etc. You will also be assisting Team Manager /Property Manager with any assigned projects and providing backup as and when required. Following would be your site deliverables:# * Taking daily property rounds, co-ordinating with the team to close any matters related to cleaning.* Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client.* Schedule weekly vendor meetings to discuss on daily issues if any.* Maintaining / preparing monthly attendance summary record for salary.* Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be.* Developing and mentoring new and subordinate vendor staff* Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services.* Assisting in preparing and developing the documentation of standard policies and procedures* Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams.* Manage landscaping and gardening.* Regularly brief all staff regarding their duties, designated areas of work and special instructions if any.* Prepare and implement various checklists, at the frequency instructed in the suggested formats.* Ensure the housekeeping staff is well groomed.* Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.* Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.* Take feedback - customer needs assessment and evaluation of customer satisfaction levels.**Reporting:**You will be reporting to Housekeeping Manager /Property Manager.**Sound like you? Here is what we’re looking for:****Being Analytical and Meticulous**# You will be building, maintaining, supporting and validating performance of subordinate staff workings. You will be providing customer oriented and best in class cleaning/hygiene services. You must pay attention to detail and have excellent problem-solving skills. customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction).**Qualifications**You will have a Degree / Diploma or relevant educational background in hotel management / hospitality with min 1-2 years of work experience preferred. Effective communication skills and customer-oriented service outlook is non-negotiable.**What we can do for you:**At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today**Location:**On-site –Mumbai, MH**Scheduled Weekly Hours:**48**Job Tags:**If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!