Soft Service Executive

JLL; Bengaluru; On-site; INR 550,000 - 850,000; Full time

Job summary

JLL in Bengaluru is seeking a Supervisor for soft services in a manufacturing facility to oversee housekeeping, hygiene, waste management, pest control and vendor management. You will coordinate with production, EHS, HR and administration, ensure SOPs are followed and drive service quality across production areas and offices.

The role requires 3–6 years in soft services/facility management, a graduate or diploma in FM/Hotel/Hospitality, and strong communication and team-management skills; MS

Qualifications

• 3-6 years of experience in soft services/facility management.
• Graduate / Diploma in Facility Management, Hotel Management, Hospitality, or related discipline.
• Strong communication and team-management skills.

Responsibilities

• Supervise daily housekeeping activities across the manufacturing facility.
• Ensure cleaning schedules, checklists, SOPs and work instructions are followed.
• Monitor cleanliness of production support areas, offices, washrooms, corridors, canteen, parking and common areas.
• Plan and monitor periodic/deep cleaning activities.
• Ensure safe handling of cleaning chemicals and equipment.
• Conduct daily floor inspections and close identified housekeeping gaps.
• Monitor daily attendance, deployment and shift-wise manpower.
• Prepare duty rosters and ensure adequate manpower coverage.
• Coordinate with vendors for pest control, waste management, landscaping and other soft-service activities.
• Ensure vendors meet agreed SLA/KPI requirements.
• Maintain required statutory, audit and operational records.

Skills

Good communication

Team-management

Education

Graduate / Diploma in Facility Management, Hotel Management, Hospitality, or related discipline

Tools

MS Excel

MS Word

PowerPoint

Job description

Responsible for managing and supervising day-to-day soft services operations within the manufacturing facility, ensuring high standards of cleanliness, hygiene, safety, employee welfare, and service quality across production areas, offices, common areas, canteen, washrooms, external areas, and other designated locations.

Key Responsibilities

Housekeeping & Hygiene

• Supervise daily housekeeping activities across the manufacturing facility.
• Ensure cleaning schedules, checklists, SOPs and work instructions are followed.
• Monitor cleanliness of production support areas, offices, washrooms, corridors, canteen, parking and common areas.
• Plan and monitor periodic/deep cleaning activities.
• Ensure correct usage and safe handling of cleaning chemicals and equipment.
• Conduct daily floor inspections and close identified housekeeping gaps.

Manpower Management

• Monitor daily attendance, deployment and shift-wise manpower.
• Prepare duty rosters and ensure adequate manpower coverage.
• Conduct daily toolbox talks/briefings for housekeeping staff.
• Monitor grooming, discipline, PPE compliance and staff performance.
• Coordinate replacement manpower for absenteeism.

Waste Management

• Ensure proper segregation, collection, storage and disposal of waste.
• Monitor general, recyclable and other facility-generated waste as applicable.
• Maintain waste records and coordinate with authorized vendors.
• Ensure waste-handling activities comply with site EHS requirements.

Pest Control

• Coordinate scheduled pest-control activities.
• Monitor pest activity and identify potential entry points.
• Maintain pest-control schedules, reports and service records.
• Escalate critical pest-related risks immediately to the Facility Manager/EHS team.

Canteen / Pantry Services

• Monitor housekeeping and hygiene standards in the canteen and pantry.
• Check cleanliness, food-service areas and basic hygiene practices.
• Coordinate with catering vendors and address employee feedback.
• Monitor consumables and service quality.

Landscaping / External Areas

• Supervise gardening and external-area housekeeping, where applicable.
• Ensure proper upkeep of roads, pathways, parking areas and surrounding premises.
• Coordinate periodic grass cutting, pruning and external cleaning activities.

Vendor Management

• Coordinate housekeeping, pest control, waste management, landscaping and other soft-service vendors.
• Monitor vendor manpower, attendance and service quality.
• Ensure vendors meet agreed SLA/KPI requirements.
• Verify service reports and support invoice verification.
• Escalate repeated service deficiencies and ensure corrective actions.

EHS & Compliance

• Ensure all soft-service activities follow site EHS requirements.
• Ensure housekeeping staff use required PPE.
• Participate in safety inspections and audits.
• Report unsafe conditions, incidents and near misses immediately.
• Maintain required statutory, audit and operational records.

Client / Stakeholder Management

• Coordinate with Production, EHS, HR, Security and Administration teams.
• Attend employee/client complaints related to soft services.
• Ensure complaints are addressed within the agreed TAT.
• Support VIP visits, audits, customer visits and important meetings.

Inventory & Cost Control

• Maintain adequate stock of cleaning chemicals, consumables, tools and PPE.
• Monitor consumption and avoid unnecessary wastage.
• Raise purchase requisitions/indents as required.
• Maintain inventory records and monthly consumption reports.

Reports & Documentation

Prepare and submit:

• Daily housekeeping reports
• Manpower attendance/deployment reports
• Cleaning inspection reports
• Pest-control reports
• Waste-management reports
• Consumable inventory reports
• Training reports
• Incident/complaint reports
• Weekly and monthly soft-service reports
• KPI/SLA performance reports
• Qualification & Experience
• Graduate / Diploma in Facility Management, Hotel Management, Hospitality, or related discipline.
• 3-6 years of experience in soft services/facility management.
• Experience in a manufacturing/industrial environment is preferred.
• Good knowledge of housekeeping operations, waste management, pest control and vendor management.
• Knowledge of EHS requirements and workplace hygiene standards.
• Good communication and team-management skills.
• Working knowledge of MS Excel, Word and PowerPoint.