Manager- Facility Management

SRM University AP, Neerukonda; Palnadu; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

SRM University AP, Neerukonda is looking for a Facility/Soft Services Manager to oversee housekeeping operations across its facilities. You will supervise staff, implement cleaning schedules, uphold hygiene and safety standards, and ensure quality through audits and KPIs.

The role requires 10-15 years in housekeeping or facility management with 5-8 years in a supervisory capacity, and a degree or diploma in hotel management or related field.

Qualifications

• Bachelor's degree or Diploma in Hotel Management or related field.
• Certification in Housekeeping or Facility Management is an added advantage.

Responsibilities

• Manage day-to-day housekeeping operations across assigned facilities.
• Supervise housekeeping supervisors, team leaders, and associates.
• Develop and implement cleaning schedules, SOPs, and quality standards.
• Ensure all areas are clean, hygienic, and presentable.
• Conduct regular inspections and quality audits.
• Monitor performance via KPIs and SLAs.
• Plan manpower deployment, shifts, and attendance management.
• Ensure adequate stock of cleaning chemicals and equipment.
• Coordinate with procurement for replenishment of materials.
• Train staff on cleaning techniques, safety, and customer service.
• Ensure compliance with health, safety and environmental regulations.
• Handle client complaints and ensure timely resolution.
• Prepare daily, weekly, and monthly housekeeping reports.
• Monitor budget and optimize costs.

Skills

Leadership

People management

Client relationship management

Time management

Communication

Education

Bachelor's degree or Diploma in Hotel Management

Certification in Housekeeping or Facility Management

Tools

Microsoft Office

Job description

Job Summary

The Facility/Soft Services Manager is responsible for planning, organizing, and supervising housekeeping operations across the facility to ensure cleanliness, hygiene, safety, and compliance with client standards and company policies. The role includes managing housekeeping staff, resources, quality audits, and client relationships to deliver excellent facility management services.

Key Responsibilities

• Manage day-to-day housekeeping operations across assigned facilities.
• Supervise housekeeping supervisors, team leaders, and housekeeping associates.
• Develop and implement cleaning schedules, SOPs, and quality standards.
• Ensure all areas are maintained in a clean, hygienic, and presentable condition.
• Conduct regular inspections and quality audits.
• Monitor housekeeping performance through KPIs and service-level agreements (SLAs).
• Plan manpower deployment, shift scheduling, and attendance management.
• Ensure adequate stock of cleaning chemicals, consumables, tools, and equipment.
• Coordinate with procurement for timely replenishment of housekeeping materials.
• Train staff on cleaning techniques, safety procedures, grooming, and customer service.
• Ensure compliance with health, safety, and environmental regulations.
• Handle client complaints and ensure timely resolution.
• Prepare daily, weekly, and monthly housekeeping reports.
• Monitor budget, control housekeeping costs, and optimize resource utilization.
• Coordinate with maintenance, security, and other facility departments for seamless operations.
• Ensure proper waste segregation and disposal in accordance with environmental guidelines.
• Drive continuous improvement initiatives to enhance service quality and productivity.

Qualifications

• Bachelor's degree or Diploma in Hotel Management, Hospitality, Facility Management, or a related field.
• Certification in Housekeeping or Facility Management is an added advantage.

Experience

• 10 - 15 years of experience in housekeeping or facility management.
• Minimum 5 - 8 years of experience in a supervisory or managerial role.
• Experience managing corporate offices, commercial buildings, hospitals, educational institutions, malls, or industrial facilities is preferred.

Required Skills

• Strong leadership and team management skills.
• Knowledge of housekeeping operations, cleaning chemicals, and equipment.
• Understanding of hygiene standards and workplace safety.
• Inventory and vendor management.
• Client relationship management.
• Good communication and interpersonal skills.
• Problem-solving and decision-making abilities.
• Time management and organizational skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Key Performance Indicators (KPIs)

• Housekeeping audit score.
• Client satisfaction score.
• SLA compliance.
• Complaint resolution time.
• Staff productivity and attendance.
• Inventory accuracy and cost control.
• Chemical and consumable usage efficiency.
• Safety compliance and incident reduction.

Working Conditions

• Rotational shifts, including weekends and holidays as required.
• Frequent movement across facility locations.
• May be required to manage multiple sites.

Preferred Competencies

• Leadership and people management.
• Customer focus.
• Attention to detail.
• Planning and organizing.
• Quality orientation.
• Cost consciousness.
• Conflict resolution.
• Adaptability and flexibility