BGV - International Professional

TP; Malad; Presencial; INR 300 000 - 500 000; Tempo integral

Resumo da oferta

TP in India is seeking a highly skilled CRM/IT Enabled Services professional to deliver exceptional customer support across phone, email and chat. You will utilize advanced support tools, collaborate with cross-functional teams, and develop product knowledge to communicate effectively with customers.

You will analyze feedback and drive improvements to enhance the customer experience, while thriving in a fast-paced environment and meeting performance targets and deadlines.

Qualificações

• Minimum 2 years of experience in customer service or sales.
• Strong understanding of customer experience management principles.
• Excellent communication, problem-solving, and analytical skills.
• Ability to work in a team environment and collaborate with others.
• Strong attention to detail and ability to multitask.
• Proficiency in using computer applications and software.
• Experience working in a BPO or IT enabled services company.

Responsabilidades

• Provide exceptional customer support through various channels, including phone, email, and chat.
• Utilize advanced support technologies and processes to achieve outstanding results.
• Collaborate with cross-functional teams to resolve complex issues and improve overall customer satisfaction.
• Develop and maintain thorough knowledge of products and services to effectively communicate with customers.
• Analyze customer feedback and suggest improvements to enhance the overall customer experience.
• Work in a fast-paced environment, meeting performance targets and deadlines.

Conhecimentos

Customer experience

Communication

Problem-solving

Team collaboration

Multitasking

Descrição da oferta de emprego

We are looking for a highly skilled and experienced professional to join our team in the CRM/IT Enabled Services/BPO industry. The ideal candidate will have a strong background in customer experience management and excellent communication skills.

Roles and Responsibility

• Provide exceptional customer support through various channels, including phone, email, and chat.
• Utilize advanced support technologies and processes to achieve outstanding results.
• Collaborate with cross-functional teams to resolve complex issues and improve overall customer satisfaction.
• Develop and maintain thorough knowledge of products and services to effectively communicate with customers.
• Analyze customer feedback and suggest improvements to enhance the overall customer experience.
• Work in a fast-paced environment, meeting performance targets and deadlines.

Job Requirements

• Minimum 2 years of experience in a related field, preferably in customer service or sales.
• Strong understanding of customer experience management principles and practices.
• Excellent communication, problem-solving, and analytical skills.
• Ability to work in a team environment and collaborate with others.
• Strong attention to detail and ability to multitask.
• Proficiency in using computer applications and software.
• Experience working in a BPO or IT enabled services company.