BHR - International

TP; Indore District; On-site; INR 400,000 - 650,000; Full time

Job summary

TP is seeking an experienced professional to join its CRM/ IT Enabled Services/BPO team in Indore. The role focuses on enhancing customer experience, resolving complaints, and delivering high-quality multi-channel support to ensure satisfaction and loyalty.

Ideal candidates will have strong communication, analytical abilities, and the capacity to adapt in a fast-paced environment, with familiarity of CRM software and a related degree. A relevant graduate degree is preferred.

Qualifications

• Minimum 2 years of experience in customer service or a related field.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changes.
• Strong analytical and critical thinking skills.
• Experience with CRM software and technology is an asset.
• Any graduate degree from a recognized university.

Responsibilities

• Manage and resolve customer complaints professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to improve overall customer satisfaction.
• Develop and implement process improvements to enhance efficiency.
• Analyze customer feedback to identify areas for improvement.
• Build strong relationships with customers to increase loyalty.

Skills

Communication skills

Problem-solving

Analytical thinking

Adaptability

Team collaboration

Education

Graduation degree

Tools

CRM software

Job description

We are looking for a highly skilled and experienced professional to join our team in the CRM/ IT Enabled Services/BPO industry. The ideal candidate will have a strong background in customer experience management and excellent communication skills.

Roles and Responsibility

• Manage and resolve customer complaints professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to improve overall customer satisfaction.
• Develop and implement process improvements to enhance efficiency.
• Analyze customer feedback to identify areas for improvement.
• Build strong relationships with customers to increase loyalty.

Job Requirements

• Minimum 2 years of experience in customer service or a related field.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changes.
• Strong analytical and critical thinking skills.
• Experience with CRM software and technology is an asset.
• Any graduate degree from a recognized university.