DM - Rajabazar

PeopleStrong; Patna; On-site; INR 279,000 - 502,000; Full time

Job summary

Pantaloons in Patna, India is seeking a Department Manager (Executive/Senior Executive) to lead the Operations department at a store level. You will drive sales, ensure product availability, maintain visual merchandising standards, and provide a seamless customer experience across high-footfall floors.

The role focuses on achieving KPIs, shrinkage control, team development, and compliance with company SOPs in a retail environment.

Qualifications

• Graduate with 2-5 years retail experience.
• Strong customer focus and teamwork.
• Ability to manage a high-footfall store and drive sales.

Responsibilities

• Lead a department team to achieve sales and KPI targets.
• Ensure adherence to policies, shrinkage control, and visual merchandising standards.
• Review sales reports and take corrective action to meet revenue gaps.
• Drive product training to enhance selling skills of floor staff.
• Supervise, guide, and motivate Fashion Assistants; maintain discipline and attendance.

Skills

Customer service

Team leadership

Sales analytics

Visual merchandising

Stock management

Operational discipline

Education

Graduate

Job description

Retail - Store Operations Team Management Customer Centricity

Graduate

Job Description

Position / Job Title (Proposed)

Department Manager

Designation

Executive / Senior Executive

Function

Operations

Department

Operations

Reporting To

(Title)

Store Manager

Superior’s Superior

(Title)

Regional Store Manager

Unit

Business

Pantaloons

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1) Job Purpose: Write the purpose for which the job exists (in 2-3 lines)

To lead a department team, ensure achievement of sales and operational KPIs, and provide a seamless customer experience. To ensures adherence to company policies, achievement of KPIs, shrinkage control, team development, and maintaining the highest standards of visual merchandising and compliance.

2) Dimensions

Number of stores

1

Business/Unit Workforce Number

Value of Business Handled

Net Working Capital

NSV Target

No. of unique third party/vendors handled

Value of receivables and payables handled

3) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section

• Balancing customer expectations with operational efficiency in a high-footfall retail environment.
• Driving team motivation, reducing attrition, and ensuring discipline among fashion assistants.
• Managing shrinkage and stock accuracy while maintaining optimal product availability.
• Achieving sales KPIs (basket size, conversion rate, hit rate, insignia membership).

4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)

Key Result Areas

Supporting Actions

• Achieve department’s sales targets daily/weekly/monthly (conversion rate, basket size, hit rate & membership enrollment).
• Review sales reports and take corrective action to meet revenue gaps.

Driving Sales KPIs

• Implement visual guidelines as per the Store Display Manual.
• Conduct daily floor walks to ensure departmental hygiene and presentation.
• Ensure new season launches, promotional displays, and clearance sales.
• Driving product training to enhance the selling skills of floor staff

Customer centricity

• Resolve escalated customer issues and complaints promptly.
• Monitor and improve customer experience by guiding staff on service standards.
• Collect customer feedback and share insights with Store Manager for improvements.

Inventory management

• Conduct daily stock audits for the department.
• Investigate variances and ensure corrective action for shrinkage.
• Authorize and track outward stock movements (transfers, RTVs, inter-store movements).
• Ensure team follows SOPs in handling merchandise to minimize loss.

Process excellence

• Ensure adherence to SOPs across sales, stock handling, and customer service.
• Conduct internal audits for stock, cash handling, and VM compliance.
• Take corrective measures for audit gaps within the department.

People Management

• Supervise, guide, and motivate Fashion Assistants to achieve departmental goals.
• Conduct regular briefs to update on targets, sales techniques, customer service and SOPs.
• Address team attrition through engagement, feedback sessions, and career discussions.
• Maintain discipline, grooming standards, and attendance adherence.
• Develop future team leaders by delegating responsibilities and mentoring.

Key Role Parameters

Educational Qualification

Graduate

Relevant Experience to perform the role

2-5 years

Able to follow procedure, Team Work Collaboration, Customer Focus, Result Orientation, Delegation & Empowerment, Communication