Site Supervisor

GoKhana; Chennai; On-site; INR 279,000 - 390,600; Full time

Benefits offered by this job

Uniform and training provided

Job summary

A digital cafeteria management firm in Chennai is seeking a Site Supervisor to oversee daily operations, manage vendor staff, and ensure a superior customer experience. The ideal candidate will have 2-4 years of experience in the hospitality or food service sector and possess strong communication skills. This full-time on-site role requires a hands-on approach and willingness to work flexible hours.

Qualifications

• 2-4 years of experience in cafeteria, hospitality, or food service operations.
• Strong interpersonal and communication skills.
• Ability to multitask and manage time efficiently.

Responsibilities

• Oversee daily cafeteria/site operations and ensure smooth functioning.
• Act as the point of contact between the company, clients, and vendors.
• Ensure hygiene, cleanliness, and safety protocols are followed.

Skills

Interpersonal and communication skills

Experience with POS machines

Multitasking

Understanding of food safety

Education

Graduate in Hotel Management / Hospitality

Job description

Overview

GoKhana is a digital cafeteria management solution aimed at transforming the corporate cafeteria experience. We partner with companies and food vendors to enable seamless, tech-driven dining operations that improve efficiency, transparency, and satisfaction for all stakeholders.

The Site Supervisor will be responsible for the day-to-day operations of the cafeteria/site, ensuring efficient execution of services, maintaining hygiene standards, managing vendor staff, and delivering a superior customer experience to corporate clients and users.

Responsibilities

• Oversee daily cafeteria/site operations and ensure smooth functioning as per GoKhana’s SOPs.
• Act as the single point of contact between GoKhana, client administration, and food vendors.
• Monitor food preparation, service timelines, portion control, and presentation.
• Ensure hygiene, cleanliness, and safety protocols are followed at all times.
• Handle user escalations, feedback, and complaints promptly and professionally.
• Maintain inventory logs, daily sales reports, and reconcile POS data with backend systems.
• Conduct regular audits and share site performance updates with the central team.
• Manage attendance and discipline of vendor staff at the site.
• Coordinate with the GoKhana tech team for app issues, device support, and updates.
• Support events, menu changes, and promotions on-site.

Qualifications

• Minimum 2–4 years of experience in cafeteria, hospitality, or food service operations.
• Graduate in Hotel Management / Hospitality preferred (not mandatory).
• Strong interpersonal and communication skills.
• Hands-on experience with POS machines and basic tech apps.
• Ability to multitask and manage time efficiently.
• Willingness to work flexible hours, including weekends or shifts if required.
• Basic understanding of food safety and hygiene norms.

Working Conditions

• Full-time, on-site position.
• Uniform and training will be provided.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industry: Hospitality